Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Software Engineer

Company: Virtru

Location: Washington DC

Posted Sep 08, 2024

Virtru is a leading data protection provider that is committed to changing the rules for data privacy. The company is dedicated to creating an atmosphere that sparks creativity, connection, and professional growth, and is looking for talented individuals to join their team.

Hardware Engineer

Company: Shift5

Location: Washington DC

Posted Sep 08, 2024

Shift5 is a rapidly growing scaleup that specializes in cybersecurity, predictive maintenance, and compliance for operational technology OT systems. They are seeking a Hardware electrical Engineer to join their team and are committed to building an inclusive culture of belonging.

Contracts Systems Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 08, 2024

The Aerospace Corporation is seeking a skilled Contracts Systems Specialist to join its Contracts Directorate. The job involves overseeing contract data, partnering with teams, and exercising expertise in S4 HANA and Dassian. The company offers a competitive compensation package, flexible work schedules, and professional growth opportunities.

VP of Business Development

Company: Logically AI

Location: Washington DC

Posted Sep 08, 2024

Logically is a company that uses artificial intelligence to tackle harmful and manipulative content. They have launched several platforms, including Logically Intelligence and Logically Facts, to help governments and organizations monitor and provide accurate information. The company is looking for a Vice President of Business Development to work with US Federal agencies.

Senior Data Scientist - Fraud

Company: ID.me

Location: Washington DC

Posted Sep 08, 2024

IDme is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, and has received numerous awards and funding.

Manager, Product Manager Payment Platforms

Company: Capital One

Location: Washington DC

Posted Sep 08, 2024

The job posting is for a Product Manager position at Capital One, responsible for increasing adoption, scaling, and standardizing payment experiences. The company is looking for a candidate who is passionate about improving the way people interact with their money, driven by the delight they bring to customers, and has a healthy dose of skepticism for the impossible.

Customer Success Manager - Public Sector Accounts

Company: AvePoint

Location: Washington DC

Posted Sep 08, 2024

AvePoint is a company that provides advanced platform for SaaS and data management, committed to investing in its people and fostering a culture of collaboration and innovation. The company is looking for a Customer Success Manager to generate repeatable strategy of technology adoption for its customers.

Account Director- Market Research (Remote)

Company: M3USA

Location: Washington DC

Posted Sep 08, 2024

M3 USA is a company that provides digital solutions in healthcare, life sciences, and pharmaceuticals. They are looking for a Client Services Director to join their Global Research division. The role involves managing client accounts, upselling and cross-selling opportunities, and providing superior customer service.

Deputy Associate Director for Economic Policy

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 08, 2024

This position is responsible for providing expert advice and technical assistance to a staff of economists in the analysis of fiscal, microeconomic, and macroeconomic effects of Federal spending, tax credit, and regulatory policies.

Marketing Analyst III (HYBRID)

Company: Gucci

Location: Washington DC

Posted Sep 08, 2024

GEICO is seeking a Marketing Analyst III to join their Marketing Analytics team. The role involves analyzing marketing programs, developing innovative ideas, and driving strategic analytics initiatives. The ideal candidate should have a strong background in marketing analytics, data visualization, and statistical programming.

Chief, Economic Affairs Branch

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 08, 2024

The position is located in the Executive Office of the President's Office of Management and Budget's International Affairs Division. The incumbent is responsible for budget formulation, legislative analysis, and management of international economic and development programs.

Upscale Process Coordinator

Company: Choice Hotels International

Location: Washington DC

Posted Sep 08, 2024

Choice Hotels is looking for an Upscale Process Coordinator to join their team. The role involves leading processes around project intake, project allocation, reporting, and document management. The ideal candidate will have strong communication and problem-solving skills, and be able to thrive in a fast-paced environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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