Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Chief of Legal Programs

Company: Department of Justice - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Location: Washington DC

Posted Sep 08, 2024

The text provides a link to the Department of Justice and United States Attorneys Offices, and invites the reader to learn more about the agency.

SUPERINTENDENT, SPACE SCIENCE DIVISION

Company: Department of the Navy - Office of Naval Research

Location: Naval Research Laboratory, Washington, District of Columbia Naval Research Laboratory, Washington, District of Columbia

Posted Sep 08, 2024

The Naval Research Laboratory in Washington DC is seeking a Superintendent for the Space Science Division. The Division has approximately 120 employees and operates an annual budget of $55 million.

Director, Office of Outreach and Project Development

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 08, 2024

This position is located in the Office of the Under Secretary for Policy Build America Bureau, responsible for driving transportation infrastructure development projects in the United States.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 08, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families. The primary function of the incumbent is to perform cashiering tasks.

Utility Systems Operator Worker Trainee

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Sep 08, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Deputy Assistant Secretary for Governmental Affairs

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 08, 2024

The Office of the Secretary's Assistant Secretary for Governmental Affairs coordinates Congressional and intergovernmental relations activities to present the Department's views effectively and accurately.

Associate Administrator for Research, Demonstration, and Innovation

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 08, 2024

The Federal Transit Administration's research program provides information and skills to make good business decisions about transit technology and investments.

IT SPECIALIST (NETWORK)- TITLE 32

Company: Department of the Army - Army National Guard Units

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 08, 2024

The District of Columbia Army National Guard is looking for IT specialists with military membership required. The position is for current or former uniformed service members nationwide.

Inspector General (IG)

Company: Other Agencies and Independent Organizations - Election Assistance Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 08, 2024

The Inspector General reports to the Chair of the US Election Assistance Commission and is responsible for leading the Office of the Inspector General program.

Associate Administrator for Planning and Analytics

Company: Department of Transportation - Pipeline and Hazardous Materials Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 08, 2024

The Pipeline and Hazardous Materials Safety Administration PHMSA is responsible for protecting people and the environment from the risks of hazardous materials in transportation.

Recreation Assistant (Sports)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Sep 08, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Assoc. Chief Info. Officer for Cybersecurity and Information Protection/Chief Info. Security Officer

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 08, 2024

DOT is a vital cabinet-level federal department responsible for the nation's critical infrastructure in all modes of transportation, with transportation safety being its highest priority.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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