Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Utility Systems Operator Worker Trainee

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Aug 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Recreation Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Aug 29, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Inspector General (IG)

Company: Other Agencies and Independent Organizations - Election Assistance Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

The Inspector General reports to the Chair of the US Election Assistance Commission and is responsible for leading the Office of the Inspector General program.

Recreation Assistant - Community Rec

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Aug 29, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Deputy Associate Administrator for Strategy, Implementation, and Coordination

Company: Department of Commerce - National Telecommunications and Information Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

The position is located in the Office of Internet Connectivity and Growth, leading strategic direction and coordination of program activities.

Associate Deputy Assistant Secretary for Human Capital

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

This position is located in the Department of Health and Human Services HHS Assistant Secretary for Administration ASA Office of Human Resources OHR.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Aug 29, 2024

The incumbent performs cashiering tasks, greets guests, and escorts them to their table.

Director, Office of Marine Safety

Company: Other Agencies and Independent Organizations - National Transportation Safety Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

The closing date for a Senior Executive Service position has been extended to September 9, 2024. The position is responsible for investigating and analyzing marine casualties.

Recreation Assistant (Sports)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Aug 29, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Chief Executive Officer for Visitor Services

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

The US Capitol Visitor Center welcomes thousands of visitors daily, offering exhibits, restaurants, and orientation theaters. Since its opening in 2008, it has welcomed over 25 million people.

Foreign Service Contracting Officer

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

USAID is the world's premier international development agency, working to lift lives, build communities, and advance democracy. Its work advances US national security and economic prosperity, demonstrates American generosity, and promotes a path to recipient self-reliance and resilience.

Associate Deputy Chief

Company: Department of Agriculture - Forest Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

This is a position level two with a salary range of $198538 $210220 per year. SES employees are also eligible to receive bonuses and performance-based awards.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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