Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Technical Proposal Writer

Company: Copper River Family of Companies

Location: Washington DC

Posted Aug 30, 2024

Copper River Technologies LLC is looking for a Technical Proposal Writer to create high-quality proposals for clients. The role requires technical writing skills, ability to work under tight deadlines, and managing the Past Performance Library and CRM system. The company offers a positive and supportive culture, comprehensive benefits, and equal employment opportunities.

Senior Principal Software Engineer

Company: ATPCO

Location: Washington DC

Posted Aug 30, 2024

ATPCO is a company that provides pricing and retailing data tools and services to airlines, and is looking for a Senior Principal Engineer to join their team. The job involves providing technical leadership, mentoring engineering teams, and driving innovation.

Junior FMS Program Analyst

Company: ELS, Inc.

Location: Washington DC

Posted Aug 29, 2024

ELS is an employee-owned small business that provides professional and engineering support services to the US Navy. They are seeking a FMS Jr Program Analyst to join their team in Arlington, VA and at the Washington Navy Yard. The job involves supporting the Office of NAVSEAs Director for Surface Ship Maintenance and Modernization with the day-to-day management of Security Assistance Programs and assigned Foreign Military Sales FMS cases.

Senior Software Engineer

Company: Tekmetric

Location: Washington DC

Posted Aug 30, 2024

Tekmetric is a cloud-based auto-repair shop management system that champions transparency, integrity, and innovation. They are looking for a Senior Software Engineer to join their team and build scalable and sustainable solutions.

Sr. Consultant - Reltio MDM (USDM)

Company: Blue Altair

Location: Washington DC

Posted Aug 30, 2024

Blue Altair is a consulting firm that provides digital transformation services. The company is looking for a technical expert to implement and deploy Reltio, a cloud-based data management platform. The ideal candidate will have experience working with professional services organizations and have a deep understanding of MDM architectural designs.

Chief, Special Litigation Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

The Civil Rights Division is seeking an experienced attorney to serve as the Chief Special Litigation Section.

Chief Information Security Officer

Company: Other Agencies and Independent Organizations - Small Business Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

The position is located in the Office of the Chief Information Officer and serves as the Chief Information Security Officer, providing leadership in information security policy and guidance.

Director, Legislative and Public Affairs

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

The Architect of the Capitol is committed to preserving and maintaining iconic buildings and providing inspiring experiences for visitors.

Project Manager - HR Specialist

Company: Copper River Family of Companies

Location: Washington DC

Posted Aug 30, 2024

Coho Consulting Group is seeking an experienced Project Manager to support a federal customer with the cradle-to-grave hiring process. The Project Manager will report to the Program Manager and will be responsible for managing a team of HR Specialists, providing oversight of employee performance, and supporting the government with current and emergent requirements.

Enrollment Specialist

Company: StraighterLine

Location: Washington DC

Posted Aug 30, 2024

StraighterLine is a leading provider of online courses that help learners earn college credit and meet their professional goals. They are looking for an Enrollment Specialist to join their team, who will be the primary point of contact with prospective students.

Assoc. Chief Info. Officer for Cybersecurity and Information Protection/Chief Info. Security Officer

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

DOT is a vital cabinet-level federal department responsible for the nation's critical infrastructure in all modes of transportation, with transportation safety being its highest priority.

Project Manager

Company: TDI (Tetrad Digital Integrity)

Location: Washington DC

Posted Aug 30, 2024

Tetrad Digital Integrity TDI is a leading cybersecurity firm seeking an experienced IT Project Manager to support the legislative branch of Congress. The role involves managing multiple projects, working with stakeholders, and ensuring successful project completion.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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