Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Associate Director, Appellate Review Programs

Company: Other Agencies and Independent Organizations - Equal Employment Opportunity Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

The Associate Director of Appellate Review Programs ARP manages the EEOCs national federal sector appeals program. The position requires a professional law degree JD or LLB, active Bar membership, and experience in managing a comprehensive business program in a complex organization.

Information Technology Program Manager (App Software /Info Security- Direct Hire Authority)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

This position is assigned to the Service Integration and Innovation SII Division Office of Consular Systems and Technology CST Bureau of Consular Affairs CACSTSII. The incumbent will be responsible for crosscutting IT initiatives aimed at standardizing and improving CST operations.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

Summary Contract Auditors provide value asset cost analysis post award audit functions write and prepare exhibits and provide financial audit advisory services

Management Associate I

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Jul 11, 2024

This position is located with Bonneville Power Administration in Transmission Services System Operations Real Time Operations. A successful candidate will serve as an analyst and advisor to the organization's manager and other managers, and may serve as a performance manager for administrative or clerical support staff.

Help Desk Technican

Company: DLH Holdings Corp.

Location: Washington DC

Posted Jul 11, 2024

DLH delivers health and national security readiness solutions through science research, systems engineering, and digital transformation. The company is seeking an IT support specialist to provide hardware and software support to a diversified staff and end-user population.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

Contracting Officers streamline the acquisition process, maximize resources, and negotiate and manage complex contracts. Requirements include being physically in the US, registered for Selective Service, a US citizen, and at least 18 years old. Qualifications include strong analytic and critical thinking skills, excellent customer service skills, and attention to administrative detail.

Deputy Architect

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

The Architect of the Capitol (AOC) is seeking a staff member to work on the preservation and maintenance of the historic buildings, monuments, art, and inspirational gardens on the Capitol campus. The position requires a background investigation, drug screening, and filing of a Financial Disclosure Report. The ideal candidate will have a degree in architecture, engineering, urban planning, business administration, or a related field, and experience in facilities management, strategic direction, and human capital management.

Account Executive, Public Sector

Company: Domino Data Lab

Location: Washington DC

Posted Jul 12, 2024

Domino Data Lab is seeking an experienced Account Executive to join their Public Sector vertical, focusing on selling complex Enterprise software to government agencies. The ideal candidate has 4+ years of experience in large complex software sales, a strong network of federal contacts, and a Top Secret security clearance.

Market Research Specialist

Company: Department of the Treasury - U.S. Mint

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

The US Mint is seeking a Market Research Specialist to complete complex work, including market research planning, overseeing contractors, and managing the customer satisfaction measurement program. The position requires a one-year probationary period, background investigation, and public trust background investigation.

IT Project Manager

Company: Legislative Branch - Government Accountability Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

This position is for an IT Project Manager at the Government Accountability Office, responsible for leading continuous application enhancements, implementing business processes, and managing stakeholder satisfaction.

Information Technology Management (CUSTSPT)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

The US Department of State is seeking a GS12 IT specialist to provide customer support services and negotiate international economic agreements. The ideal candidate will have IT-related experience, a Top Secret security clearance, and the ability to troubleshoot complex IT issues.

Chief, Policy and Strategy Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

The Civil Rights Division is seeking an experienced attorney to serve as the Chief of the Policy and Strategy Section, supporting and coordinating the Division's broad policy work by developing and analyzing legislative, regulatory, and policy proposals.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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