Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Deputy Assistant Administrator

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

Deputy Assistant Administrative position at the US Agency for International Development (USAID) headquarters in Washington DC, requiring a US citizen with Top Secret Clearance, experience in leadership, and expertise in the Latin America and Caribbean region.

Teacher Aide, Toddler

Company: Legislative Branch - House of Representatives

Location: Washington DC

Posted Jul 11, 2024

The incumbent serves as a Teacher Aide or Teacher Assistant, assisting in the day-to-day delivery of childcare services to the House Community, requiring a high school diploma or equivalent, experience working with young children, and knowledge of child development, early childhood education standards, and behavior management.

Sr Carpenter/Cabinetmaker

Company: Other Agencies and Independent Organizations - Federal Reserve System--Board of Governors

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

The Senior CarpenterCabinetmaker constructs, erects, installs, and repairs structures, performs installation and maintenance work, and provides guidance and technical expertise to team members.

INFORMATION TECHNOLOGY SPECIALIST (SYSADMIN/NETWORK)

Company: Other Agencies and Independent Organizations - Privacy and Civil Liberties Oversight Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

The position is for a Systems and Network Administrator at the Privacy and Civil Liberties Oversight Board, requiring specialized experience in computer project assignments, IT policies, and information systems security.

Associate Deputy General Counsel for Operations

Company: Department of Housing and Urban Development - Office of General Counsel

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

The Department of Housing and Urban Development (HUD) is seeking highly qualified individuals to fill a Senior Executive Service (SES) position. The job requires experience in advising OGC leadership, overseeing legal services, and coordinating the effective operation of legal services. The ideal candidate will have experience supervising many employees, hiring, developing, and evaluating employees, and have a strong understanding of federal housing policy and community development.

Deputy Chief Human Capital Officer

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

The US Secret Service USSS is seeking a dynamic results-oriented executive Deputy Chief Human Capital Officer to manage the agency's human capital policies, programs, systems, and procedures in accordance with federal laws and regulations.

Information Technology Specialist (CustSpt)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

The ideal candidate will possess extensive experience in providing deskside IT support and expert knowledge in PC technical support, while providing exceptional customer support.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

Summary Contract Auditors provide value asset cost analysis post award audit functions write and prepare exhibits and provide financial audit advisory services

IT SPECIALIST (INFOSEC) (STEM)

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

We are committed to Teamwork Partnering at all levels and across organizational boundaries for mission accomplishment. The agency is seeking a professional with expertise in IT risk management, cybersecurity, and communication skills to fill a position requiring a strong attention to detail, customer service, oral communication, and problem-solving skills.

Supervisory Biologist/ Physical Scientist/ Chemist/ Food Technologist

Company: Department of Agriculture - Agricultural Marketing Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

The incumbent oversees and manages the Laboratory Approval and Testing Division, developing and administering laboratory chemical and biological approval programs, and provides advice and counsel to the Deputy Administrator and Agency officials.

Front Desk Assistant

Company: Legislative Branch - House of Representatives

Location: Washington DC

Posted Jul 11, 2024

The House Office of the Legislative Counsel provides nonpartisan drafting services to the US House of Representatives. Requirements include being a US citizen, having 2 years of relevant work experience, and being able to maintain impartiality and provide administrative support.

IT Cybersecurity Specialist (ENTARCH)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

IT Cybersecurity Specialist ENTARCH position in the Department of Justice DOJ Justice Management Division JMD Office of the Chief Information Officer OCIO Cybersecurity Services Staff CSS in Washington DC, providing direction and oversight of the Department's cybersecurity mobile device program.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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