Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Information Technology Program Manager (App Software /Info Security- Direct Hire Authority)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

This position is assigned to the Service Integration and Innovation SII Division Office of Consular Systems and Technology CST Bureau of Consular Affairs CACSTSII. The incumbent will be responsible for crosscutting IT initiatives aimed at standardizing and improving CST operations.

Information Technology Management (CUSTSPT)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

The US Department of State is seeking a GS12 IT specialist to provide customer support services and negotiate international economic agreements. The ideal candidate will have IT-related experience, a Top Secret security clearance, and the ability to troubleshoot complex IT issues.

Market Research Specialist

Company: Department of the Treasury - U.S. Mint

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

The US Mint is seeking a Market Research Specialist to complete complex work, including market research planning, overseeing contractors, and managing the customer satisfaction measurement program. The position requires a one-year probationary period, background investigation, and public trust background investigation.

Deputy Architect

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

The Architect of the Capitol (AOC) is seeking a staff member to work on the preservation and maintenance of the historic buildings, monuments, art, and inspirational gardens on the Capitol campus. The position requires a background investigation, drug screening, and filing of a Financial Disclosure Report. The ideal candidate will have a degree in architecture, engineering, urban planning, business administration, or a related field, and experience in facilities management, strategic direction, and human capital management.

Management Associate I

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Jul 10, 2024

This position is located with Bonneville Power Administration in Transmission Services System Operations Real Time Operations. A successful candidate will serve as an analyst and advisor to the organization's manager and other managers, and may serve as a performance manager for administrative or clerical support staff.

Supervisory Information Technology Specialist

Company: Department of Justice - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Location: Seattle, Washington Seattle, Washington

Posted Jul 11, 2024

The Department of Justice is seeking a candidate with at least one year of specialized experience in providing technical and analytical assistance to support the information needs of an agency or public sector organization. The position requires attention to detail, customer service, oral communication, and problem-solving skills. Additional requirements include being a US citizen or national, being registered for Selective Service if applicable, and meeting qualification requirements upon the closing date of the announcement.

Chief, Policy and Strategy Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

The Civil Rights Division is seeking an experienced attorney to serve as the Chief of the Policy and Strategy Section, supporting and coordinating the Division's broad policy work by developing and analyzing legislative, regulatory, and policy proposals.

Contract Administrator

Company: Department of Defense - Defense Contract Management Agency

Location: Tukwila, Washington Tukwila, Washington

Posted Jul 11, 2024

The job announcement is for a Contract Administrator position in the US government. The job requires a US citizen, security clearance, and a bachelor's degree or equivalent experience. The job involves assisting with contract administration, negotiating contracts, and providing financial reports. The job also requires DoD Acquisition Contracting Foundational certification and 80 hours of Continuous Learning Points every 2 years.

Public Utilities Specialist (Contracts)

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Jul 11, 2024

This position is located with Bonneville Power Administration BPA in the Transmission Account Services TSES organization of Transmission Sales TSE Transmission Marketing and Sales TS Transmission Services. A successful candidate will be responsible for Transmission contract administration, including contract development and finalization, contract quality review, analysis, and resolving customer issues.

Information Technology Specialist- (Applications Software)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

This vacancy is for an Information Technology Specialist Applications Software in the Office of the Chief Information Officer OCIO Office of the Secretary OS within the Department of Commerce DOC. The position provides oversight and systems administration supporting business applications for the agency.

Associate Director, Appellate Review Programs

Company: Other Agencies and Independent Organizations - Equal Employment Opportunity Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

The Associate Director of Appellate Review Programs ARP manages the EEOCs national federal sector appeals program. The position requires a professional law degree JD or LLB, active Bar membership, and experience in managing a comprehensive business program in a complex organization.

IT Project Manager

Company: Legislative Branch - Government Accountability Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 11, 2024

This position is for an IT Project Manager at the Government Accountability Office, responsible for leading continuous application enhancements, implementing business processes, and managing stakeholder satisfaction.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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