Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Deputy Assistant Secretary for Antidumping and Countervailing Duty Operations

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

The Deputy Assistant Secretary DAS for Antidumping and Countervailing Duty ADCVD Operations reports to the Deputy Assistant Secretary DAS for Enforcement and Compliance EampC. The position requires leadership experience, executive core qualifications, and professional technical qualifications. The ECQs include LEADING CHANGE, LEADING PEOPLE, RESULTS DRIVEN, BUSINESS ACUMEN, and BUILDING COALITIONS. The position also requires a background investigation, clearance, and financial disclosure.

Information Technology Specialist (INFO SEC/ NETWORK/ APPSW)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

This serves as a public notice for the use of the Direct Hire Authority in accordance with 5 USC 3327 and 3330 and 5 CFR 330. Positions are to be filled under the OPM GovernmentWide Direct Hire Authority for Information Technology Specialist Information Security Positions for grades GS 0915.

Chief Financial Officer

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

The Chief Financial Officer (CFO) position serves as the chief financial officer for the US Agency for Global Media (USAGM). The incumbent oversees the planning, directing, and coordinating of all budgeting, accounting, financial management operations, and grants management. The CFO provides executive-level leadership to meet the statutory responsibilities of the Office of the CFO and ensures that USAGM's budgetary financial management and strategic operations fully support the Agency's international media mission.

Food Inspector (Slaughter)

Company: Department of Agriculture - Food Safety and Inspection Service

Location: Toppenish, Washington Toppenish, Washington

Posted Jul 10, 2024

Summary: $5000 Sign on Bonus, Creditable Service for Annual Leave Accrual, Public Service Loan Forgiveness Program, Accelerated Promotion Program, and Referral Bonus Awards available. Shifts and species will vary based on assignment. Requirements: US Citizenship, successful completion of pre-employment medical examination, satisfactory adjudication of background investigation and/or fingerprint check, etc.

DIRECTOR, SURFACE SYSTEMS CONTRACTS DIVISION

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Jul 10, 2024

The Director Surface Systems Contracts Division is responsible for directing and coordinating procurement operations involving planning, negotiating, and awarding contracts in support of over 150 Acquisition Contracts ACAT I through IV and nonACAT-rated Defense Programs for Program Executive Office Integrated Warfare Systems PEO IWS, providing liaison and contractual support to the Navy and Department of Defense DoD Secretariat, PEO IWS, and Headquarters Deputy Commanders and Directors.

Personnel Security Officer

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jul 10, 2024

The Secretary of the Senate's Senate Security Office is seeking a Personnel Security Officer. The job requires a High School Diploma or GED, 2-5 years of experience handling personnel security information, and a Top Secret security clearance.

Associate Administrator for the Office of Policy Analysis & Development

Company: Department of Commerce - National Telecommunications and Information Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

The Associate Administrator for Policy Analysis and Development provides advice and assistance to the Assistant Secretary of Commerce for Communications and Information and acts as the principal official of National Telecommunications and Information Administration NTIA responsible for the analysis and development of domestic telecommunications Internet and information policy positions of the Executive Branch of government.

HUMAN RESOURCES ASSISTANT (OA)

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bremerton, Washington Bremerton, Washington

Posted Jul 10, 2024

Public notice flyer for anticipated vacancies in the Department of the Navy, requiring US citizenship, suitability for federal employment, and participation in direct deposit pay program. The position involves assisting LER Specialists, drafting written correspondence, and performing data entry tasks.

Administrative Specialist

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

The Office of the Clerk US Court of Appeals for the DC Circuit is seeking an Administrative Specialist to perform administrative, technical, and professional work related to financial, personnel, and procurement activities.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

Summary: DOTOST will use Direct Hire Authority to fill Information Technology IT Specialist Information Security INFOSEC positions. This vacancy is a repository of applications. Applicants may be periodically referred to Selecting Officials both during the open period and for up to 90 days after the closing date of the vacancy.

Recreation Assistant (Lifeguard) NF-02

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jul 10, 2024

The JBLM MWR Sports Fitness and Aquatics Program is hiring multiple lifeguards with customer service experience, requiring certifications in CPR, First Aid, and lifeguarding, with a one-year probationary period and potential background checks.

Deputy Director for Program Administration

Company: Department of Labor - Office of Workers' Compensation Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

The US Department of Labor is seeking a Senior Executive Service (SES) candidate to fill a position in the Office of Workers Compensation Programs. The position requires a US citizen, mandatory technical qualifications, and executive core qualifications. The candidate must have experience at a major management level, equivalent to the GS15 level, and must write a narrative detailing accomplishments that satisfy each of the ECQs and MTQs.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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