Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

Summary Contract Auditors provide value asset cost analysis post award audit functions write and prepare exhibits and provide financial audit advisory services. Requirements include being physically in the US, registered for Selective Service, US citizen, at least 18 years old, willing to move to Washington DC, and passing a medical and psychological exam, polygraph interview, and background investigation.

Customer Collaboration Specialist (m/f/d)

Company: Mondelēz International

Location: Washington DC

Posted Jul 10, 2024

Job opening for a Customer Collaboration CLD Customer Service & Logistics professional at Mondelēz International. The role involves managing customer relationships, optimizing supply chain efficiency, and using data to drive decision making. The ideal candidate will have experience in customer service and logistics, strong analytical and problem-solving skills, and excellent communication skills.

Senior DevSecOps Engineer

Company: ManTech

Location: Washington DC

Posted Jul 10, 2024

ManTech International is seeking a Senior DevSecOps Engineer to join their team in Fairfax, VA, Warrenton, VA, The Pentagon, or Fort Washington, MD. The ideal candidate will have 5+ years of experience in DevSecOps, strong understanding of DevOps principles and methodologies, and experience with security tools and methodologies. The role involves designing and implementing secure and scalable DevOps pipelines, integrating security best practices, and collaborating with stakeholders to translate data into meaningful recommendations.

Support Integration Officer (Deployed Support Officer)

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

Summary Support Integration Officers provide global operational support, including budget, logistics, and human resources, to resolve tactical issues and create location-specific processes. A 5-year Contract Term Agreement is required in this position.

Solutions Architect- Remote

Company: ICF

Location: Washington DC

Posted Jul 10, 2024

We are seeking a Solutions Architect to provide technology leadership and mentorship to drive multiple teams and stakeholders towards a successful solution built on Appian, Azure, and other service providers. The ideal candidate will have 8+ years of experience building, testing, and delivering production web-based systems, 5+ years of application architecture or product development experience, and strong communication skills and business acumen.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

Human Resources Analysts provide workforce metrics reports and analysis to broaden leadership understanding of the workforce and help inform their decisionmaking.

Enterprise Account Executive (Federal Civilian)

Company: Verkada Inc

Location: Washington DC

Posted Jul 10, 2024

Verkada is seeking a hardworking Enterprise Account Executive to drive new business acquisition in the Federal Civilian market. The ideal candidate will have 5+ years of sales experience, a proven track record of success in a sales-driven organization, and experience selling technical solutions to the Federal Civilian space.

Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 10, 2024

Summary Logistics Officers work on accomplished and diverse teams providing logistics and supply chain solutions in support of the Agency's global mission. Requirements include being physically in the US, registered for Selective Service, US citizen, at least 18 years old, willing to move to the Washington DC area, and passing a medical, psychological, and background investigation. Qualifications include excellent interpersonal skills, communication skills, customer engagement, initiative, accountability, flexibility, and critical thinking.

Technical Services/Research Law Librarian

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 10, 2024

The Office of General Counsel is seeking a Research Law Librarian to assist with managing core legal information repositories. The ideal candidate will have at least 2 years of experience as a librarian in a large legal firm, proficiency in Westlaw, LexisNexis, and other legal information platforms, and excellent written and verbal communication skills.

Enterprise Account Executive (Washington, DC - Corporate)

Company: Verkada Inc

Location: Washington DC

Posted Jul 10, 2024

Verkada is seeking an Enterprise Account Executive to join their Corporate Field Sales team, covering the Wisconsin territory. The ideal candidate will have 5+ years of quota-carrying B2B software/hardware technology sales experience, with a focus on building a greenfield territory and landing new business within an Enterprise organization.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 10, 2024

Contracting Officers streamline the acquisition process, maximize resources, and negotiate and manage complex contracts. Requirements include being physically in the US, registered for Selective Service, a US citizen, and at least 18 years old. Qualifications include strong analytic and critical thinking skills, excellent customer service skills, and ability to multitask.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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