Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Account Executive, Media & Advertising Solutions

Company: pureIntegration

Location: Washington DC

Posted Jun 10, 2024

pureIntegration, a technology consulting firm with over 20 years of experience, is seeking an Account Executive, Media & Entertainment for a remote position in New York City or Washington DC. The role involves driving sales growth in the media industry, identifying consulting opportunities, and maintaining client relationships. The ideal candidate should have 5-10 years of enterprise sales experience, a strong network in the media industry, and expertise in advertising business models and content delivery technologies. The annual base salary is $100,000 - $120,000 + uncapped commission.

Senior Staff Software Engineer, C++

Company: Shield AI

Location: Washington DC

Posted Jun 10, 2024

Shield AI, founded in 2015, is a defense technology company developing AI pilots for various aircraft. They are seeking a Software Engineer with 7+ years of industry experience, a degree in Computer Science or related field, and leadership experience. The ideal candidate will lead teams at the intersection of AI, task & motion planning, and controls, and work on developing tooling and automated testing for autonomy solutions. Shield AI offers a competitive salary, bonus, benefits, and equity, and is committed to equal employment opportunities.

Solution Engineer

Company: Qualtrics

Location: Washington DC

Posted Jun 10, 2024

The text describes Qualtrics as a company that creates software for delivering exceptional frontline experiences, building high-performing teams, and designing products people love. It highlights the company's mission to bring humanity, connection, and empathy back to business and its commitment to its employees' growth and well-being.

Advanced Data Scientist

Company: Booz Allen Hamilton

Location: Washington DC

Posted Jun 10, 2024

The job posting is for an Advanced Data Scientist position at Booz Allen, a company that values its employees and offers a range of benefits and opportunities for growth. The job involves conducting data analysis and machine learning tasks to help clients solve complex problems.

Salesforce Developer (Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jun 10, 2024

Fannie Mae is a company that helps make homes possible for millions of people. They offer a flexible and energizing work environment and opportunities to grow a career. The company is looking for a Salesforce Developer to join their team.

Technical Support Specialist

Company: Node.Digital

Location: Washington DC

Posted Jun 10, 2024

Node.Digital is seeking a Tier 1 Technician/Specialist with Top Secret Security Clearance for a mission-critical development and sustainment program in Arlington, VA. The role involves providing Tier I and II support, problem identification, diagnosis, and resolution, as well as observing, analyzing, and reporting data. The ideal candidate should have 6+ years of relevant experience, familiarity with M365, Call Distribution Systems, Red Hat, Microsoft Windows, VMware, SharePoint, and ITIL methodology. Desired skills include experience with Agile environments, shell scripts, TCP/IP, Cisco switches and routers, and incident response. Node.Digital offers competitive benefits and a mission-first approach.

Marketing Coordinator

Company: Govini

Location: Washington DC

Posted Jun 10, 2024

Govini is hiring a Marketing Coordinator for a full-time position in Arlington, VA. The role involves developing and executing marketing strategies, managing content, collaborating with internal teams, and monitoring campaign performance. The ideal candidate should have a Bachelor's degree in Marketing, 1-3 years of marketing experience, strong communication skills, and proficiency in marketing analytics tools. Govini values dependability, follow-through, and a collaborative mindset.

Early-Stage Technology Strategist

Company: Xylem Inc.

Location: Washington DC

Posted Jun 10, 2024

Xylem, a leading global water technology company, is seeking an Early-Stage Technology Strategist. The role involves developing and executing early-stage innovation strategy for enterprise-level emerging themes in the water sector. The ideal candidate should have a strong technical background, strategic and business acumen, and experience working in the water and wastewater industry. Key responsibilities include identifying major industry topics for investment, defining technological solution sets, building teams, and collaborating with external partners. Xylem offers a competitive compensation package and is committed to diversity and inclusion.

Senior Principal Account Manager, Global Accounts

Company: Analog Devices

Location: Washington DC

Posted Jun 10, 2024

Analog Devices, Inc. is a global semiconductor leader that bridges the physical and digital worlds, driving advancements in various sectors. The company combines analog, digital, and software technologies into solutions for digitized factories, mobility, digital healthcare, climate change, and reliable connectivity. With over $12 billion in FY22 revenue and 25,000 employees, ADI ensures innovators stay ahead. The Senior Principal Account Manager role involves growing international accounts, establishing ADI as a strategic partner, and driving profitable revenue growth. Responsibilities include strategic account sales planning, coaching and talent development, and management and leadership. The ideal candidate should have strategic thinking, executive-level selling skills, and strong collaboration abilities.

Marketing Events Coordinator

Company: Great Minds®

Location: Washington DC

Posted Jun 11, 2024

Great Minds, a mission-driven Public Benefit Corporation, is seeking a Marketing Events Coordinator. The role involves coordinating and supporting the company's presence at over 100 education tradeshow events annually. The ideal candidate should have 3+ years of professional meeting experience, exceptional customer service skills, and strong time management abilities. The position requires travel for on-site support, coordinating travel, lodging, and expenses, and managing administrative tasks. The base salary range is $43,000-$45,000, with potential for higher or lower based on various factors. Great Minds is an equal opportunity employer.

Senior Software Engineer, C++

Company: Shield AI

Location: Washington DC

Posted Jun 10, 2024

Shield AI, a defense technology company founded in 2015, is seeking a Software Engineer to lead teams at the intersection of artificial intelligence, task & motion planning, and controls. The ideal candidate should have a degree in Computer Science, Electrical Engineering, Mechanical Engineering, Aerospace Engineering, or similar, with 2+ years of industry experience. They should be able to develop, benchmark, debug, and deploy software-based algorithms, and have experience working on projects with 10+ contributors. The role involves writing C++ software for tooling and automated testing, collaborating with Systems and Test engineers, and working closely with talented engineers to architect solutions and set standards for software engineering. Shield AI offers a competitive total package including salary, bonus, benefits, and equity.

Lead Systems Engineer, Intelligence Systems

Company: Anduril

Location: Washington DC

Posted Jun 10, 2024

Anduril Industries is a defense technology company aiming to revolutionize military capabilities with advanced technology. Their Lattice OS, an AI-powered operating system, transforms data streams into real-time, 3D command and control centers. Anduril is committed to delivering cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in a timely manner. They are seeking an engineering leader to lead the development and delivery of integrated hardware & software systems, focusing on software while requiring a strong understanding of hardware. The role involves leading a team of software engineers, developing hardware models, and measuring system performance. Anduril offers a competitive salary range, top-tier benefits, and a diverse and inclusive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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