Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

IT Architect

Company: By Light Professional IT Services

Location: Washington DC

Posted Jun 10, 2024

By Light is seeking an IT Architect for an Army National Guard project in Falls Church, VA. The role involves managing IT Service Management, operating DoDIN networks, ensuring cybersecurity, and supporting 54 organizations. The IT Architect will build and maintain the enterprise architecture, create reference architectures, and provide technical guidance. The ideal candidate should have a BA/BS in IT, 3+ years of IT project management, and relevant certifications. An active SECRET DoD clearance is required.

Account Executive - HR Solutions

Company: Paychex

Location: Washington DC

Posted Jun 10, 2024

The job description outlines a sales role focused on expanding the client base for Human Resource Services and PEO Sales organizations. Key responsibilities include leveraging a Go-to-Market Sales Strategy to identify customer needs and present solutions, prospecting for new clients, analyzing customer needs, and expediting problem resolution. The role requires a high school diploma and 2 years of relevant sales management experience. The job involves travel, attending meetings, and onboarding clients, with a focus on projecting a positive image and achieving technical, competitive, and sales skills knowledge.

Application Programming Interface and Visualization Analyst

Company: SAIC

Location: Washington DC

Posted Jun 10, 2024

SAIC is hiring an Application Programming Interface/Visualization Analyst for the Resource Enterprise Services (RES) in Alexandria, Virginia. The role involves maintaining business applications for the Planning, Programming, Budgeting, and Execution (PPBE) process, developing APIs using JSON and XML, and working with Python and R analytical languages. The ideal candidate should have a bachelor's or master's degree in a related field, strong problem-solving skills, and experience in cybersecurity compliance. SAIC does not mandate COVID-19 vaccinations.

Program Mgr II

Company: BAE Systems do not use

Location: Washington DC

Posted Jun 10, 2024

BAE Systems is seeking an experienced IT Program Manager for a complex program supporting a key government customer. The role involves managing IT projects requiring sophisticated engineering solutions, including network infrastructure and enterprise computing infrastructure. The ideal candidate should have a minimum of 11 years of experience, a Bachelor's or Master's degree in relevant disciplines, and expertise in PMF and Agile methodologies. The position offers a fast-paced, challenging, and rewarding experience, with opportunities for professional growth and work-life balance.

Creative Systems and Consulting, L.L.C.: Senior Software Developer - Arlington VA

Company: ICF

Location: Washington DC

Posted Jun 10, 2024

The job posting is for a front-end developer position at ICF, a global advisory and technology services provider. The role involves designing, coding, testing, and deploying the customer-facing application using HTML 5, Java, NodeJS, Mongo DB, MySQL, or other mobile development platforms. The developer will work with mobile app developers, UI/UX designers, and the test engineering team to ensure product quality and collaborate in an Agile environment. The primary requirement is a Bachelor's degree in computer science or a related field with 3 years of experience in web or software development. The alternate requirement is a Master's degree with 1 year of experience. The position offers remote work opportunities and a competitive salary range of $114,026 to $135,392/year. ICF is an equal opportunity employer committed to diversity and inclusion.

Senior, Desktop/ Executive End User Support Engineer

Company: Humana

Location: Washington DC

Posted Jun 10, 2024

The job posting is for a Senior Desktop/Executive End User Support Engineer position at Humana, Inc. The role requires 5+ years of experience in desktop support, excellent communication skills, and the ability to work in-office. The company offers competitive benefits and a bonus incentive plan.

Salesforce Developer

Company: DMI (Digital Management, LLC)

Location: Washington DC

Posted Jun 10, 2024

DMI, a leading global provider of digital services, is seeking a Salesforce Developer with extensive experience in Salesforce development, particularly in OmniStudio and Flex Pages. The role involves developing customized solutions, designing and developing Flex Pages, Lightning Web Components, and other relevant components, collaborating with stakeholders, and providing training and support to end-users. DMI offers a comprehensive benefits package and values its employees' contributions to the company's success.

Strategic Enterprise Account Executive

Company: Comcast

Location: Washington DC

Posted Jun 10, 2024

Comcast is a Fortune 50 leader that drives innovation in media and technology, offering a wide range of entertainment and online experiences. The company is seeking a sales professional to manage the sales strategy for Comcast High Capacity Ethernet Networks, Internet, Video, and Voice-based services to Government, Education, and Medical institutions, as well as complex enterprise customers. The role involves creating and delivering sales presentations, developing strategies for sales territories, cultivating local partnerships, and maintaining a strong customer base. The ideal candidate should have in-depth knowledge of network design, MAN technologies, and excellent communication skills. Comcast offers competitive compensation, benefits, and opportunities for career growth.

Associate Software Manager - Cloud

Company: Stryker

Location: Washington DC

Posted Jun 10, 2024

Stryker Corporation is seeking an R&D Manager for the Emergency Care BU to lead a team of Software Engineers on the LIFENET platform. The role involves developing innovative cloud software for managing Emergency Care devices and data globally. The manager will be part of an R&D leadership team, delivering project milestones and contributing to the strategic roadmap. Key responsibilities include executing a robust talent offense, driving positive outcomes to technical, business, and personnel problems, and supporting a culture of diversity, inclusion, and belonging. The ideal candidate should have a Bachelor's degree in Engineering or a related field, 6+ years of experience, and 3+ years of software development experience. Preferred qualifications include technical skills in C# and Python, leadership experience, and knowledge of the healthcare market.

Courier - PAML

Company: Labcorp

Location: Washington DC

Posted Jun 10, 2024

Labcorp is offering a job opportunity for a driver/courier responsible for pickup, transport, and delivery of medical specimens and lab supplies. The position includes excellent client service, a competitive pay range, and comprehensive benefits. The job requires a high school diploma, a valid driver's license, and good driving record. Previous experience in driving or courier work is preferred. The work schedule is from Wednesday to Sunday, 12:00 pm to 9:00 pm, with potential overtime. Labcorp is an Equal Opportunity Employer, committed to diversity and inclusion.

Remote Associate Project Manager

Company: Siemens

Location: Washington DC

Posted Jun 10, 2024

The job posting is for a Services Associate Project Manager role, which involves coordinating projects of low size and complexity, often part of government programs. The role requires a Bachelor's Degree in Business Administration, Project Management, Finance, or equivalent experience. Key responsibilities include assisting in project delivery within budget, developing customer proposal packages, reviewing project performance, managing risks, and enforcing change management processes. The ideal candidate should have 4+ years of project coordination experience, 2+ years in PLM projects, and 3+ years in customer-facing roles. Excellent analytical skills, data manipulation in MS Excel, and strong communication skills are required. A U.S. citizenship and ability to obtain a U.S. Government Security Clearance are necessary. Siemens is an Equal Opportunity Employer.

Desktop Support Specialist

Company: ERG

Location: Washington DC

Posted Jun 10, 2024

ERG, a reputable research and consulting firm, is seeking a Desktop Support Specialist for their Chantilly, VA office. The ideal candidate should have 3-5 years of experience in desktop support, with expertise in Microsoft operating systems, Active Directory, Office 365, and networking. The role involves supporting network and desktop computer systems, troubleshooting user issues, and maintaining precise documentation. ERG offers competitive salaries and benefits, and is committed to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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