Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

selfmotivated and driven challenging consultative and collaborative team environment deskside support of an environment composed Intel based PC and Apple workstations

Tier II Help Desk

Company: KeenLogic

Location: Washington DC

Posted Feb 03, 2025

KeenLogic is hiring a Tier II Help Desk Analyst for a full-time, onsite position in Alexandria, VA. The candidate will provide deskside support for Intel-based PCs, Apple workstations, and custom business applications. They will troubleshoot hardware and software issues, perform installations, configurations, and removals, and manage Active Directory, workstation imaging, and mobile device management. Effective communication and teamwork skills are required. Preferred qualifications include MacOS and iOS support experience and Apple Certified Mac Technician certification.

View Details Apply on BuiltIn

Maintenance Assistant

Company: KETTLER

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr. Systems Analyst (Tomahawk Program) - Industry leading benefits

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr. Systems Analyst (Tomahawk Program) - Industry leading benefits

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Open Source Intelligence Analyst – Active Top Secret/ SCI Eligibility Required

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Product Manager- Conversational AI (Your Aetna Virtual Assistant)

Company: CVS Health

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr Business Systems Analyst (TS SCI Clearance)

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Bartender - District E-E Sports

Company: Aramark

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse
Manager Information Security Office ISO Consultant pragmatic and practical in understanding of risk and security collaborate and innovate with other teams

Manager, Information Security Office (ISO) Consultant

Company: Capital One

Location: Washington DC

Posted Feb 03, 2025

Capital One is seeking a Manager Information Security Office ISO Consultant with at least 4 years of experience in cybersecurity or information technology. The role involves acting as a central Information Security point of contact, coordinating proactive consulting, and securing design solutions. The ideal candidate should have a deep passion for securing modern computing platforms, strong conceptual thinking, and excellent communication skills. The position offers a competitive salary and comprehensive benefits. Capital One is an equal opportunity employer committed to diversity and inclusion.

View Details Apply on BuiltIn

Senior Systems Analyst (Tomahawk Program) **

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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