Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Key Account Manager - Government

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Maintenance Technician - Lead

Company: KETTLER

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr. Systems Analyst (Tomahawk Program) - Industry leading benefits

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Pharmacy Technician

Company: CVS Health

Location: Fort Washington, PA

Posted Feb 03, 2025

View Details Apply on The Muse

2025 Management & Sales Training Program

Company:

Location: Fort Washington, PA

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Systems Analyst - 126k - 175k/annually

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Systems Analyst - 126k - 175k/annually

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Financial Accountant

Company: The Washington Post

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Systems Analyst - 126k - 175k/annually

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Assistant Manager, Branch Office (Full-Time) - NMIC Suitland/Washington Navy Yard

Company: Navy Federal Credit Union

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse
industryleading innovation company elevate every life by transforming spaces into havens highperforming team who are empowered to think big learn fast and make bold decisions

Strategic Account Manager

Company: Fortune Brands Home & Security

Location: Washington DC

Posted Feb 03, 2025

Fortune Brands Innovations Inc. is seeking a Strategic Account Manager for their Moen brand. The ideal candidate will have a strong understanding of the multifamily industry and experience with large national accounts. The role involves developing and implementing sales plans, managing complex accounts, and collaborating with regional and divisional offices. The position is remote and based in Washington DC or Northern Virginia, with a base salary of $81,000 - $113,000. The company offers comprehensive benefits and a diverse, inclusive work environment.

View Details Apply on BuiltIn

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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