Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Capture Manager

Company: ActioNet, Inc.

Location: Washington DC

Posted Apr 09, 2024

<p><strong>Description<strong> <p> <p>ActioNet seeks <strong>Capture Managers<strong> with demonstrated success in the Federal Government space DOD and Civilian ActioNet a leading solutions integrator headquartered in Vienna Va specializes in IT and Cybersecurity services engineering and managed services <p> <p><strong>Summary<strong> <p> <p>Candidates should be accomplished in the areas of business development and capture with proven success in driving business growth Our capture managers are responsible for managing the lifecycle for business opportunities pursuits They oversee and manage pipeline development lead or assist with opportunity identification qualification shaping teaming solution strategies and positioning within target agencies They also oversee and help drive target solutions and pricetowin responsive to Government requirements for targeted bids The ideal candidates have a demonstrated record of successful capture of multiple awards from small to large <p> <p><strong>Responsibilities<strong> <p> <ul><li> Responsible for strategic identification evaluation and qualification of potential business opportunities<li> <li> Conducting customer research developing pursuit strategies and managing a business growth pipeline<li> <li> Developing and maintaining business relationships with key decisionmakers in relevant market segments<li> <li> Establishing teaming arrangements to support a portfolio of opportunities<li> <li> Working with account proposal and pricing teams to generate competitive solutions and proposals<li> <li> Reading decomposing and understanding government solicitations and shepherding responses<li> <ul><p><strong>Qualifications<strong> <p> <ul><li> Proven experience in BD amp capture management for complex bids<li> <li> 4+ years related experience developing business in Federal IT and Cybersecurity contracting<li> <li> Innovative and collaborative mindset<li> <li> Experience in pricetowin methodologies and strategies<li> <li> Experience with overseeing and contributing to winning proposal content<li> <li> Effective oral and written communication skills<li> <li> Bachelors degree Masters degree is a plus<li> <li> Capture and proposal training such as Shipley Lohfeld etc<li> <li> US citizenship with or ability to obtain a Government security clearance<li> <li> Pluses include certifications such as PMP APMP Agile etc<li> <ul><p>ActioNet is a CMMIDEV Level 4 CMMISVC Level 4 ISO 20000 ISO 27001 ISO 9001 HDIcertified womanowned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering Cloud Solutions Cyber Security and IT Managed Services With 24+ years of stellar past performance ActioNet is the premier Trusted Innogrator <p> <p><strong>Why ActioNet<strong> <p> <p>At ActioNet our <strong>Passion for Quality<strong> is at the heart of everything we do <p> <ul><li>We are committed to make <strong>ActioNet a great place to work <strong>and continue to invest in our ActioNeters<li> <li>We are committed to our customers by driving and sustaining <strong>Service Delivery Excellence<strong><li> <li>We are committed to give back to our <strong>Community<strong> help others and make the world a better place for our next generation<li> <ul><p>ActioNet is proud to be named as a Top Workplace for the ninth year in a row 2014 2022 We have 98 of Customer retention rate We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety security health and wellbeing of our nation <p> <p><strong>Whats in It For You<strong>As an ActioNeter you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers employees and our communities We give you the tools to be successful all you need to do is bring your best ideas your energy and a desire to develop your skills experience and career <strong>Are you ready to make a difference<strong> <p> <p>ActioNet is an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status <p> <p><strong>Direct Applicants only No Agencies No thirdparty recruiters please<strong><p>

DevSecOps Lead

Company: ActioNet, Inc.

Location: Washington DC

Posted Apr 09, 2024

ActioNet is seeking a DevSecOps Lead to work on cutting-edge mission enablement apps, with a focus on cloud platform services, DevSecOps practices, and automation. The ideal candidate will have experience with Agile Development, DevSecOps, Cybersecurity, Cloud, and Data Analytics/AI/ML, and excellent communication skills.

Senior Brand Content Manager

Company: Deque Systems, Inc.

Location: Washington DC

Posted Apr 09, 2024

Deque is a women-owned web accessibility software and services company, renowned for its mission of Digital Equality. Employees find personal fulfillment in their work, which involves enabling businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The company's flat and welcoming organizational structure, along with its core values, contribute to a positive work culture. Deque is looking for a Senior Brand Content Marketing Manager to evolve the company's brand language and tone, set the editorial calendar, and create compelling content. The ideal candidate should have 5+ years of experience in B2B tech content creation, preferably in developer-oriented startups or SaaS, and be familiar with Content Management Systems like WordPress.

Project Analyst Level II

Company: Redhorse

Location: Washington DC

Posted Apr 08, 2024

Redhorse Corporation is seeking a Project Analyst to support programs and projects at the Facilities Services Directorate. The job requires a Bachelor's degree and 7 years of experience, with good written and oral communication skills.

Operations Support Specialist

Company: Dynamis

Location: Washington DC

Posted Apr 08, 2024

Dynamis is seeking an Operations Support Specialist to support the National Nuclear Security Administration's operational and technical support services. The position requires a Bachelor's degree, 10 years of experience, and a DOE Q or Top Secret clearance. The job involves performing help desk functions, managing user accounts, and maintaining budget data.

Proliferated Spacecraft System Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Apr 09, 2024

The Aerospace Corporation is seeking a Proliferated Spacecraft System Engineer (Senior Project Engineer) to join their National Systems Group. The role involves overseeing spacecraft bus and space vehicle design, analysis, build, integration, and test activities for a major system acquisition. The ideal candidate should have a Bachelor's degree in a relevant engineering field, at least 12 years of experience in engineering roles, and experience with spacecraft programs. The position requires 100% in-person work in Chantilly, VA and a current TS/SSBI/SCI security clearance. The company offers comprehensive benefits, including health care, paid time off, a 401(k) plan, and professional growth opportunities.

Investigative Analyst

Company: Armada Ltd

Location: Washington DC

Posted Apr 08, 2024

The Investigative Analyst position is a full-time, remote role based in Washington DC. The role is contingent upon awarding of a government contract. The analyst will support the Office of Security Services, Personnel Security Operations Branch, providing investigative support for pre-employment inquiries and issue resolution. Key responsibilities include utilizing the USAccess system for HSPD-12 PIV credentials, applying personnel security and suitability principles, working with e-QIP/eAPP, reviewing personal documents, and retrieving data from credit bureaus. The role requires proficiency in MS Office Suite, excellent attention to detail, strong communication skills, and the ability to work in a fast-paced environment. Minimum requirements include a favorably adjudicated background investigation, 2 years of relevant experience, and formal training in conducting background investigations.

Metadata Administrator

Company: Forbright Bank

Location: Washington DC

Posted Apr 09, 2024

Forbright is a mission-driven bank committed to financing companies driving the transition to a sustainable, low-carbon economy. The Metadata Administrator role involves overseeing the administration of a Data Governance tool, managing metadata, and ensuring technical integration and data lineage. The ideal candidate should have a degree in computer science or related field, proven experience in administering data governance tools within AWS, and strong understanding of metadata management and data governance practices.

Brand Ambassador (Washington DC Metro Area)

Company: Oishii

Location: Washington DC

Posted Apr 09, 2024

Oishii is seeking a passionate and knowledgeable Brand Ambassador for a part-time role in Washington, D.C. The ideal candidate will engage directly with customers at in-store demos, events, and pop-ups, sharing the story and delicious strawberries of Oishii Berries. The role involves staffing regular product sampling events, supporting store relationships, providing local market insights, and delivering berries to VIPs and influencers. Oishii offers competitive pay, paid training, and various shifts. The company is a leader in vertical farming technology, growing pesticide-free strawberries year-round.

Principal Software Engineer | Engine

Company: Arc XP

Location: Washington DC

Posted Apr 09, 2024

Arc XP, a division of The Washington Post, is seeking a Principal Software Engineer to build React-based full-stack applications in a serverless AWS environment. The role involves working on PageBuilder Engine, Arc's website rendering engine, which powers over 1,500 sites globally. The ideal candidate should have a BA/BS in Computer Science, 5+ years of experience in building scalable cloud-based applications, and expertise in Node.js, React, and AWS. The role requires delivering high-quality improvements, collaborating with product teams, and participating in Agile ceremonies.

AVP, Product Management, Performance Programs

Company: NCQA

Location: Washington DC

Posted Apr 09, 2024

The Assistant Vice President of Product Management will lead product and business leadership for NCQA's Performance programs, including Digital Content Services, Quality Compass, and Information Integrity. Key responsibilities include developing product strategy, managing product development, and overseeing the complete product lifecycle. The role requires a Master's degree, 4+ years in a relevant healthcare field with product management experience, and 8+ years of HEDIS expertise. The ideal candidate should have experience in soliciting user and industry input, business case development, and stakeholder management. Excellent strategic thinking, analytical skills, and superior problem-solving abilities are essential. NCQA is committed to Diversity, Equity, and Inclusion and is an Equal Opportunity Employer.

Senior Technical Writer

Company: Chartis Federal

Location: Washington DC

Posted Apr 07, 2024

The job posting is for a Senior Technical Writer position at FEMA's Office of National Continuity Programs. The role involves creating, editing, and maintaining documentation related to continuity communications systems. Key responsibilities include researching, drafting, and revising various documents, establishing relationships with stakeholders, and ensuring documentation quality. The ideal candidate should have a Bachelor's degree, 10+ years of technical writing experience, strong communication skills, and the ability to work independently in a fast-paced environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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