Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Director of Finance

Company: AIR Communities

Location: Washington DC

Posted Jan 26, 2025

AIR Communities, a leading multifamily real estate company, is seeking a skilled Director of Finance for their East Operations Regional Support office in Bethesda, MD. The role involves supporting cross-functional teams, providing operational insights, and driving key financial initiatives. The ideal candidate should have a Bachelor's degree in Finance, Accounting, Economics, Engineering, Data Science, or a related field, with at least 5+ years of experience in Finance, Accounting, Operations, and Real Estate. They should possess strong financial acumen, expert-level financial modeling experience, and the ability to navigate and collaborate with senior executives. The company offers competitive compensation, including a base salary between $140,000-$160,000 plus a target annual 20% bonus, along with various benefits such as rent discounts, health insurance, 401k plan, paid time off, and opportunities for professional development.

AWS Connect Specialist

Company: rockITdata

Location: Washington DC

Posted Jan 26, 2025

rockITdata, a certified minority and woman-owned small business, offers comprehensive consulting services with a focus on management and IT. They leverage AI and machine learning technologies to help clients build efficiencies, decrease costs, and drive better outcomes. The company provides four distinct offerings: consulting services, application development and sustainment, mission support, and contact center solutions. They are currently seeking an experienced AWS Connect Specialist to join their Emerging Solutions team, focusing on Contact Center services. The ideal candidate will have extensive experience in implementing contact center solutions, strong handson experience with AWS Connect and related AWS services, and proficiency in at least one programming language.

Office Manager, Bethesda, MD

Company: Aledade

Location: Washington DC

Posted Jan 26, 2025

Aledade, a public benefit corporation, is seeking an Office Manager for its downtown Bethesda office. The role involves managing day-to-day operations, maintaining a welcoming office space, procuring supplies, coordinating catering, managing deliveries, organizing events, and collaborating with colleagues and clients in a dynamic environment. The position requires excellent communication, organizational, and customer service skills. Preferred qualifications include 3+ years of experience as an Office Manager, proficiency in Google Suite, and knowledge of office equipment. The company offers a comprehensive benefits package, flexible work schedules, and a commitment to diversity and inclusion.

EASE Product Manager, Shopping (Remote-Eligible)

Company: Capital One

Location: Washington DC

Posted Jan 26, 2025

Capital One is seeking a Product Manager for their growing team in Capital One Shopping. The ideal candidate should have a strong background in data analysis, SQL, and emerging technologies. They should be comfortable working with backend products, have a customer-first mindset, and be a strategic thought leader. The role involves leading teams of software and data engineers, understanding enterprise data requirements, and creating a vision and roadmap for the product. The minimum annual salary for this role is $144,000 for remote positions and ranges up to $197,200 for on-site positions in New York City and San Francisco.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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