Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Director of Finance

Company: AIR Communities

Location: Washington DC

Posted Jan 26, 2025

AIR Communities, a leading multifamily real estate company, is seeking a skilled Director of Finance for their East Operations Regional Support office in Bethesda, MD. The role involves supporting cross-functional teams, providing operational insights, and driving key financial initiatives. The ideal candidate should have a Bachelor's degree in Finance, Accounting, Economics, Engineering, Data Science, or a related field, with at least 5+ years of experience in Finance, Accounting, Operations, and Real Estate. They should possess strong financial acumen, expert-level financial modeling experience, and the ability to navigate and collaborate with senior executives. The company offers competitive compensation, including a base salary between $140,000-$160,000 plus a target annual 20% bonus, along with various benefits such as rent discounts, health insurance, 401k plan, paid time off, and opportunities for professional development.

AWS Connect Specialist

Company: rockITdata

Location: Washington DC

Posted Jan 26, 2025

rockITdata, a certified minority and woman-owned small business, offers comprehensive consulting services with a focus on management and IT. They leverage AI and machine learning technologies to help clients build efficiencies, decrease costs, and drive better outcomes. The company provides four distinct offerings: consulting services, application development and sustainment, mission support, and contact center solutions. They are currently seeking an experienced AWS Connect Specialist to join their Emerging Solutions team, focusing on Contact Center services. The ideal candidate will have extensive experience in implementing contact center solutions, strong handson experience with AWS Connect and related AWS services, and proficiency in at least one programming language.

Office Manager, Bethesda, MD

Company: Aledade

Location: Washington DC

Posted Jan 26, 2025

Aledade, a public benefit corporation, is seeking an Office Manager for its downtown Bethesda office. The role involves managing day-to-day operations, maintaining a welcoming office space, procuring supplies, coordinating catering, managing deliveries, organizing events, and collaborating with colleagues and clients in a dynamic environment. The position requires excellent communication, organizational, and customer service skills. Preferred qualifications include 3+ years of experience as an Office Manager, proficiency in Google Suite, and knowledge of office equipment. The company offers a comprehensive benefits package, flexible work schedules, and a commitment to diversity and inclusion.

EASE Product Manager, Shopping (Remote-Eligible)

Company: Capital One

Location: Washington DC

Posted Jan 26, 2025

Capital One is seeking a Product Manager for their growing team in Capital One Shopping. The ideal candidate should have a strong background in data analysis, SQL, and emerging technologies. They should be comfortable working with backend products, have a customer-first mindset, and be a strategic thought leader. The role involves leading teams of software and data engineers, understanding enterprise data requirements, and creating a vision and roadmap for the product. The minimum annual salary for this role is $144,000 for remote positions and ranges up to $197,200 for on-site positions in New York City and San Francisco.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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