Customer Satisfaction Jobs

802,276 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

(Senior) Corporate Counsel

Company: Welltech

Location: Cyprus,Poland,Spain,Ukraine

Posted Dec 04, 2025

Welltech promotes its mission to empower users with wellness solutions, highlighting global reach and impact. The company seeks a legal professional for international expansion, emphasizing collaboration and growth opportunities.

Technical Engagement Manager II

Company: Bugcrowd

Location: Australia

Posted Dec 04, 2025

This job posting seeks a Technical Engagement Manager II to oversee technical onboarding and implementation of Bugcrowd's security programs. Responsibilities include customer collaboration, program configuration, cross-functional teamwork, and maintaining expertise in security methodologies. The role requires 4+ years of technical experience with pentesting and bug bounty programs, along with strong communication and project management skills.

Senior Specialist - Premium Support (Italian)

Company: Airbnb

Location: Canada

Posted Dec 04, 2025

This job description outlines a Senior Specialist Premium Support role at Airbnb, emphasizing exceptional customer service, flexibility, and high standards. The position requires strong communication skills, problem-solving abilities, and the capacity to handle complex cases. The company highlights its commitment to inclusion and offers remote work opportunities with potential on-site requirements.

Director of Demand Generation

Company: Avive

Location: USA

Posted Dec 04, 2025

Avive Solutions Inc. is a mission-driven company developing advanced AED technology to combat sudden cardiac arrest. They seek a strategic Director of Demand Generation to drive growth in key sectors.

PAM Technical Architect - Professional Services

Company: Saviynt

Location: Remote

Posted Dec 04, 2025

Saviynt's AI-powered identity platform enhances security and operational efficiency. They seek a technical architect to lead PAM implementations, offering competitive salaries and a positive work environment. The role involves mentoring, solution design, and ensuring customer success through trusted advisory services.

Senior Sales Manager

Company: Cendyn

Location: USA

Posted Dec 04, 2025

Cendyn is seeking a Senior Sales Manager for the Eastern Region who is results-driven, experienced in SaaS sales, highly organized, and passionate about the hotel industry. The role involves developing and executing a territory sales plan, identifying potential customers, cold calling, lead generation, analyzing market data, and building strong relationships with key stakeholders. The ideal candidate has a proven track record of sales performance, strong analytical and communication skills, and the ability to work in a fast-paced environment.

Technical Support Engineer

Company: Pipe17

Location: Remote

Posted Dec 04, 2025

This job description outlines a Technical Support role requiring problem-solving skills, AI fluency, and experience with ecommerce platforms. Candidates must demonstrate empathy, strong written communication, and the ability to handle complex technical issues. The position involves troubleshooting, documentation, and collaboration with both customers and developers, with opportunities for growth and process improvement.

Sr. Analyst - CRM

Company: MyFitnessPal

Location: USA

Posted Dec 04, 2025

This job posting highlights a Sr Analyst role at MyFitnessPal focused on driving business growth through data analytics, product experimentation, and collaboration with cross-functional teams. The position emphasizes impactful work on user retention, data-driven decisionmaking, and contributing to the company's mission of promoting healthy habits. It also outlines competitive compensation and comprehensive employee benefits.

Global Corporate Sales Director

Company: Cendyn

Location: USA

Posted Dec 04, 2025

The Global Corporate Sales Director is responsible for driving sales and strategic growth of Cendyn's relationships with top global Corporate TMC and Consortia demand partners. The role focuses on building strong relationships, identifying new opportunities, and collaborating with internal teams to maximize revenue and customer success.

Senior Product Manager I - AI Agent Quality

Company: HubSpot

Location: USA

Posted Dec 04, 2025

The role is a Senior Product Manager position at HubSpot, focusing on AI Agent Quality. The responsibilities include owning strategy, implementing evaluation frameworks, defining metrics, delivering customer-facing tools, and partnering with MLOps and AI Foundations teams. The ideal candidate should have experience with AIML technologies, leading cross-functional teams, and strong business acumen.

Regional Sales Director - Growth

Company: Grafana Labs

Location: Spain

Posted Dec 04, 2025

Grafana Labs seeks a Regional Sales Director to lead growth in Southern Europe and emerging markets. The role involves team development, revenue growth, and strategic partnerships. Compensation includes a competitive OTE and RSUs.

Frontend Product Software Engineer - Growth Lifecycle

Company: Dropbox

Location: USA

Posted Dec 04, 2025

This job description outlines the role of a Product Engineer at Dropbox, focusing on growth lifecycle initiatives, cross-functional collaboration, and technical responsibilities. It details requirements, preferred qualifications, and compensation across different US zones.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages