Customer Satisfaction Jobs

802,276 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Senior NetSuite Developer (development + design)

Company: Innovecs

Location: Remote

Posted Dec 04, 2025

Innovecs is seeking a Senior NetSuite Developer to optimize integrations. The role offers flexible hours, competitive compensation, health insurance, and a supportive culture. Innovecs, a global digital services company with awards, provides learning resources and remote work options.

(Senior) Data Consultant

Company: InPost

Location: Poland

Posted Dec 04, 2025

InPost Group is an innovative European out-of-home deliveries company revolutionizing parcel delivery with intelligent lockers. The Data & AI department seeks a Senior Data Consultant to analyze vast real-time data from various systems and support stakeholders in making data-driven decisions. The role requires strong analytical skills, proficiency in Python, PySpark, SQL, and experience in data modeling and implementing complex data-driven solutions.

Systems Engineer- Ecosystem

Company: Canva

Location: Australia

Posted Dec 04, 2025

Canva is seeking a System Engineer to join their Ecosystem group and help scale their platform to 1 billion users. The role involves becoming an expert in Canvas Infrastructure for System Integrations, collaborating with internal developer partners, partnering with product teams, defining system requirements, crafting technical documentation, and building incident response processes. The ideal candidate has experience in computer science, cloud platform configurations, system integration, and technical troubleshooting in an Enterprise SaaS environment.

Senior Solutions Consultant

Company: AgentSync

Location: USA

Posted Dec 04, 2025

AgentSync seeks Solution Consultants to translate customer needs into solutions, collaborate with teams, and deliver projects. Benefits include competitive pay, equity, and comprehensive health coverage. The role requires detail-oriented individuals with systems acumen and a passion for technology.

SMB Account Executive

Company: Canva

Location: UK

Posted Dec 04, 2025

The job description is for an Account Executive role at Canva, a company that provides design tools. The role involves working closely with customers to understand their goals and provide tailored solutions. The position is based in Canva's London office and offers a range of benefits.

Lead Site Reliability Engineer

Company: Kraken

Location: USA

Posted Dec 04, 2025

Kraken's job posting highlights their mission in sustainable energy, the role's responsibilities, and benefits like insurance and flexible work, emphasizing a positive and inclusive work environment.

SMB Sales Lead

Company: Canva

Location: UK

Posted Dec 04, 2025

Canva is a company that redefines how the world experiences design. They offer a warm and inclusive work environment with a focus on high performance, collaboration, and continuous improvement. The company is looking for an experienced sales leader to oversee outbound account executives and drive regional strategy for small and medium-sized businesses in Europe.

Full Stack Engineer

Company: Intelligems

Location: USA

Posted Dec 04, 2025

Intelligems is a profit growth platform for ecommerce businesses, providing AB testing and personalization tools to help merchants understand data, run experiments, and price dynamically. The company has strong traction, working with over 2000 brands and having access to more than $10B of transaction and shopping session data. They are looking for highly talented individuals to join their high-performing, collaborative team and help scale efficiently.

Implementation Manager

Company: UpKeep

Location: USA

Posted Dec 04, 2025

The Implementation Manager role involves guiding customers through onboarding, ensuring successful deployments, and driving retention. It requires project management skills, Salesforce experience, and a competitive salary range of $75k-$85k.

Software Engineer (Web SDK)

Company: Storyteller

Location: Bulgaria

Posted Dec 04, 2025

The job posting describes a fully remote engineering role at Storyteller, a high-growth B2B SaaS platform. The role involves working on the Web SDK and backend services, using AI tools, and focusing on performance, reliability, and developer experience. The company offers a competitive salary, benefits, and a modern tech stack.

Product Manager - Staff

Company: Blackbaud

Location: India

Posted Dec 04, 2025

Blackbaud is seeking a Staff Product Manager for YourCause to drive products that create social impact for corporate customers. The role involves partnering with cross-functional stakeholders, defining market needs, and delivering solutions. The ideal candidate will have experience in product management, AI-driven innovation, and the Scaled Agile Framework (SAFe).

Product Line Manager - Busway

Company: Flex

Location: USA

Posted Dec 04, 2025

This job posting seeks a Product Line Manager for Busway solutions in the US remote location. The role involves strategic planning, market analysis, and cross-functional collaboration to drive product development and growth. Required qualifications include engineering or business degrees, product management experience, and expertise in US regulations. Benefits include comprehensive healthcare, retirement plans, and tuition reimbursement.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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