Customer Satisfaction Jobs

802,276 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Senior Engineering Manager, Core Multi-Product Enablement

Company: Dropbox

Location: Canada

Posted Nov 20, 2025

The role is a Senior Engineering Manager position at Dropbox, responsible for leading a team of 12-25 engineers to execute on critical company-wide business objectives. The team will own the MultiProduct Enablement (MPE) initiative, which provides a unified experience for discovering, purchasing, and managing multiple Dropbox products. The ideal candidate will have strong leadership skills, technical expertise, and a passion for driving results in a collaborative, virtual-first environment.

Enterprise Account Executive - Healthcare

Company: ElevenLabs

Location: USA

Posted Nov 20, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking an experienced Enterprise Account Executive to drive growth in large enterprises.

Senior Product Marketing Manager

Company: Checkly

Location: USA

Posted Nov 20, 2025

Checkly seeks a Senior Product Marketing Manager for a fully remote role, emphasizing innovation in application reliability. The position involves strategic marketing, product launches, and global collaboration. Benefits include flexible work, competitive pay, and a transparent culture.

Senior Solutions Engineer

Company: Databricks

Location: Denmark

Posted Nov 20, 2025

Databricks is a company that aims to create a unified platform for data science and analytics, making it accessible to everyone. They provide a user-friendly and intuitive platform that fosters a culture of creativity, experimentation, and continuous improvement. The company is looking for a Solutions Architect to work with clients, demonstrate the platform's capabilities, and help customers solve their complex data challenges.

Senior Engineering Manager, Core Multi-Product Enablement

Company: Dropbox

Location: USA

Posted Nov 20, 2025

The role is a Senior Engineering Manager position at Dropbox, responsible for leading a team of 12-25 engineers to execute on critical company-wide business objectives. The team will own the MultiProduct Enablement (MPE) initiative, which provides a unified experience for discovering, purchasing, and managing multiple Dropbox products. The ideal candidate should have strong leadership skills, technical expertise, and a passion for driving results in a collaborative, virtual-first environment.

Account Executive - Small Business

Company: HubSpot

Location: USA

Posted Nov 20, 2025

HubSpot is seeking a Growth Specialist Account Executive to join their direct sales team. The role involves identifying and closing new business opportunities in the small business space, using strong consultative selling skills. The ideal candidate should have at least 1 year of experience with self-sourced outbound leads, a positive outlook, and exceptional consultative selling and closing skills.

Senior Application Engineer - Zuora Billing & Revenue

Company: Twilio

Location: India

Posted Nov 20, 2025

The job posting is for a Senior Application Engineer position at Twilio, focusing on Zuora Billing and Revenue. The role involves design, configuration, development, and testing of Zuora solutions for key finance functions. The ideal candidate should be a self-starter with strong analytical skills, communication abilities, and experience in Zuora Billing and Revenue modules. The position is remote-based in India.

Associate Vice President - Digital (Political)

Company: MissionWired

Location: USA

Posted Nov 20, 2025

MissionWired is a direct marketing agency for nonprofits and Democratic organizations, helping them create revolutionary fundraising strategies and campaigns. They have a diverse team and are committed to social change and equality. The company is looking for an associate vice president with experience in digital fundraising and communications to lead client engagements and manage cross-functional teams.

Digital Insurance Agent

Company: Insurify

Location: USA

Posted Nov 20, 2025

The text warns about fraudulent job adverts related to Insurify while promoting the company as a fast-growing fintech startup with strong benefits and career opportunities. It outlines job requirements, company achievements, and work conditions.

Senior Product Manager - Personal Banking

Company: Mercury

Location: USA

Posted Nov 20, 2025

Mercury, a fintech company, is seeking a Senior Product Manager to join their Personal Banking team and help shape and scale their consumer banking offering. The role involves creating a holistic, high-scale consumer banking program, working on user-facing experiences, and collaborating with internal teams and external partners. The ideal candidate should have 7+ years of relevant product management experience in a financial technology company, be technically inclined, and have a deep understanding of user needs.

Intermediate Fullstack Engineer (Ruby/Vue.js) - Analytics Instrumentation

Company: GitLab

Location: Canada,EMEA,UK,Netherlands

Posted Nov 20, 2025

This job description highlights a role in developing data-driven analytics tools for GitLab, emphasizing collaboration with cross-functional teams, privacy-focused practices, and creating actionable insights through instrumentation frameworks.

Global Head of Specialist Solutions Architecture - Money Management

Company: Stripe

Location: USA

Posted Nov 20, 2025

Stripe seeks a Global Head of Specialist SA for Money Management to lead a high-performing presales engineering team, drive strategic initiatives, and shape the future of financial services solutions. The role emphasizes leadership, technical expertise, and cross-functional collaboration to empower businesses and grow the global economy.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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