Customer Satisfaction Jobs

802,647 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Senior Software Developer

Company: Peraton

Location: United States

Posted Oct 21, 2025

The Senior Java Developer, in conjunction with assigned SCRUM Master, will build out the technical tasks, populate the SaFE/Agile backlog, and drive technical…

Software Engineer I - Digital Experience

Company: Qualtrics

Location: Seattle, WA

Posted Oct 21, 2025

Bachelor’s degree in Computer Science or related field. Experience troubleshooting on web browser dev tools. We spend 10% of our time on individual engineering…

Advisor Support Associate

Company: Charles Schwab

Location: Phoenix, AZ

Posted Oct 21, 2025

You will assist advisors through a mix of inbound and outbound calls related to common topics such as new accounts, transaction status, money movement, transfer…

Backend Software Engineer (Python)

Company: Scribd

Location: Jacksonville, FL

Posted Oct 21, 2025

You’ll work closely with cross-functional teams to design reliable backend services that integrate machine learning models and LLM-based components when needed.

Carmen Journeymen - 90395751 - San Diego

Company: Amtrak

Location: San Diego, CA

Posted Oct 21, 2025

Repairs doors, windows, interior equipment, access panels, hand brakes, brake shoes, outside car body components, fire extinguishers, emergency tools and first…

Senior Business Data Analyst

Company: Intuit

Location: San Diego, CA

Posted Oct 21, 2025

Fully leverage existing and new technology and decision support tools, including global standardization of reporting for stakeholders.

Staff Data Scientist

Company: Intuit

Location: San Diego, CA

Posted Oct 21, 2025

Solid communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences.

Patient Contact Center Representative

Company: UNITE HERE HEALTH

Location: Las Vegas, NV

Posted Oct 21, 2025

Assists with outbound appointment reminder calls and/or patient wellness class follow-up calls. Assists with all clinical and non-clinical inquiries and directs…

ServiceNow Business Data Analyst

Company: Intuit

Location: San Diego, CA

Posted Oct 21, 2025

Lead cross-functional ServiceNow data workstreams focused on case analysis, reporting, dashboards, and data governance.

Unarmed Security Officer - AZ

Company: Jeeter

Location: Tempe, AZ

Posted Oct 21, 2025

The Unarmed Security Officer is tasked with securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building…

Manager 3, Brand Marketing

Company: Intuit

Location: San Diego, CA

Posted Oct 21, 2025

You’ll develop key enablement assets—like messaging frameworks and call scripts—that empower our sales team to succeed, especially in our cross-sell and upsell…

Senior Manager, Information Security Office Consultant

Company: Capital One

Location: New York, NY

Posted Oct 21, 2025

Leverage strong technical acumen and be security SME reviewing architecture, providing risk mitigation solutions and driving overall risk management.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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