Customer Service Jobs in Atlanta, GA

52,336 open positions · Updated daily

Looking for Customer Service jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Atlanta, GA area.

Product Manager

Company: Florence Healthcare

Location: Atlanta, GA

Posted Jan 29, 2025

Florence Healthcare Inc. is a leading software company that streamlines clinical trials, aiming to double the pace of new medicines reaching the market by the end of the decade. They are committed to improving research while fostering a positive work environment. The company has been recognized as a top workplace in Atlanta and nationally. The Product Manager role offers an opportunity to develop innovative solutions for customers, requiring a customer-focused mindset, problem-solving skills, and experience in B2B SaaS product management. Florence provides a competitive compensation package, a focus on health technology, and a high-output culture.

Sr. Training Consultant

Company: Esri

Location: Atlanta, GA

Posted Jan 29, 2025

Esri is seeking a consultative sales professional with 5+ years of experience, preferably in government or B2B sectors. The role involves driving strategic conversations with customers, promoting training solutions, and partnering with the account team to empower Esri customers. The company offers a Relocation Assistance Program and competitive total rewards, including health benefits, 401k, and vacation leave. Esri values diversity and is committed to creating positive global change through GIS technology.

Senior iOS Engineer

Company: CVS Health

Location: Atlanta, GA

Posted Jan 30, 2025

Leasing Consultant

Company: Bozzuto

Location: Atlanta, GA

Posted Jan 30, 2025

(USA) Freight Flow Associate

Company: Walmart

Location: McDonough, GA

Posted Jan 30, 2025

AI Engineer

Company: Rev.io

Location: Atlanta, GA

Posted Jan 29, 2025

Revion provides comprehensive software solutions for various industries, including telecommunications, managed IT services, and AV security integration. The company, based in Atlanta with offices in West Virginia, has over 21 years of experience and is known for its exceptional work environment. Revion is seeking an AI Engineer to drive its AI initiatives, focusing on implementing and optimizing solutions using large language models and AI services. The role involves developing, implementing, and optimizing AI solutions, collaborating with cross-functional teams, and ensuring the security, sustainability, and maintainability of AI platforms. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, 3+ years of experience with Azure OpenAI LLMs and AI solutions, and expertise in prompt engineering and large language model finetuning.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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