Customer Service Jobs in Atlanta, GA

52,338 open positions · Updated daily

Looking for Customer Service jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Atlanta, GA area.

Head of Web Development

Company: LoadUp

Location: Atlanta, GA

Posted Jan 26, 2025

LoadUp, a fast-growing company, is seeking a Head of Web Development to lead the development, optimization, and maintenance of its web properties. This role requires extensive experience with WordPress, frontend technologies, and backend technologies like PHP, Python, and SQL. The ideal candidate should have a strong understanding of web performance optimization, SEO best practices, and cross-browser compatibility. They must also be proficient in modern JavaScript frameworks and have experience with analytics tools. The role involves developing and executing a web development strategy, managing a high-performing team, and ensuring all web properties are optimized for speed, accessibility, search engines, and mobile devices.

Regional Marketer, Migraine (Southeast Region)

Company: Axsome Therapeutics, Inc.

Location: Atlanta, GA

Posted Jan 26, 2025

Axsome Therapeutics Inc is hiring a Regional Marketer for the Southeast Region. The role involves KOL engagement, brand strategy support, and speaker bureau management. The ideal candidate should have a Bachelor's degree, 8+ years of pharmaceutical industry experience, and expertise in thought leader engagement, ad boards, and speakers bureau. The position requires 50-75% travel and offers a competitive salary range of $160,000 - $190,000.

Director of Customer Success

Company: Evident

Location: Atlanta, GA

Posted Jan 26, 2025

Evident, a VC-backed technology startup based in Atlanta, GA, is seeking a Director of Customer Success to lead their growing team. The role involves managing accounts, driving customer adoption and retention, and fostering a positive customer experience. The ideal candidate should have a BSBA degree, 5+ years of Customer Success or Account Management experience, and a proven track record in driving NDR growth. The company offers competitive benefits, including stock options, unlimited PTO, and a supportive work environment.

Sr. Product Owner Invoice to Cash, Retail Billing

Company: Cox Enterprises

Location: Atlanta, GA

Posted Jan 26, 2025

The Sr Product Owner is a crucial role in a scrum team, responsible for delivering innovative solutions based on high-level business objectives. They work closely with Product Leadership and Business Stakeholders to understand the product vision and prioritize features. Sr Product Owners lead scrum teams in breaking down features into user stories, ensuring team alignment and completeness to the vision and business value. They collaborate with cross-functional teams to build, enhance, and manage products and platforms using Agile software methodologies. The role requires a high-level technical understanding of financial applications, excellent communication and collaboration skills, and a demonstrable track record of success in a dynamic software development environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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