Customer Service Jobs in Austin, TX

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Looking for Customer Service jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Austin, TX area.

Store Customer Service Specialist

Company: Sherwin-Williams

Location: San Antonio, TX

Posted Jul 13, 2025

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products,…

Manual Machinist in Houston, Texas

Company: HOERBIGER

Location: Houston, TX

Posted Jul 13, 2025

Quality Assurance: Inspect parts using micrometers, calipers, bore gauges, and other precision measuring tools to ensure adherence to tolerances.

Construction Labor

Company: Elevated Custom Homes

Location: Houston, TX

Posted Jul 13, 2025

Valid driver’s license and reliable transportation. Perform daily job site clean-up: sweeping, trash removal, organizing tools and materials.

Full-Time Carpenter

Company: Six Flags Over Texas

Location: Arlington, TX

Posted Jul 13, 2025

Must possess a valid Driver's License with a good driving record. People Skills: This requires positive interaction with employees and guests, promoting a "…

Travel Nurse Recruiter

Company: Ayahealthcare

Location: Dallas, TX

Posted Jul 13, 2025

Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Generate leads through various recruiting channels, strategic…

RN, Registered Nurse Clinical Educator II - Nursing Administration

Company: Christus Health

Location: San Antonio, TX

Posted Jul 13, 2025

RN license in Texas is required. Works in collaboration with the Department Head to identify educational needs of staff in the specialty area, to develop…

HVAC and Facilities Technician

Company: HTS Engineering - Heat Transfer Solutions

Location: Houston, TX

Posted Jul 13, 2025

Must have a valid driver’s license with a clean driving record. Establishes service by studying system requirements; ordering and gathering components and parts…

Fright Fest Gate Keepers

Company: Six Flags Fiesta Texas

Location: San Antonio, TX

Posted Jul 13, 2025

Energetically interacting with the guests and relaying information and haunt guidelines to groups of guests prior to their entry into the haunts.

HVAC Service Technician

Company: HTS Engineering - Heat Transfer Solutions

Location: San Antonio, TX

Posted Jul 13, 2025

Must have a valid driver’s license with a clean driving record. Establishes service by studying system requirements; ordering and gathering components and parts…

Healthcare Construction Project Manager | Houston, TX

Company: Michael Page

Location: Houston, TX

Posted Jul 13, 2025

This position requires a minimum of five (5) years prior experience and a bachelor's degree in Construction Management, Engineering, Architecture or related…

Child Care and Early Learning Project Manager Quad-Agency and Special Projects (Austin)

Company: Texas Workforce Commission

Location: Austin, TX

Posted Jul 13, 2025

Project Manager IV: Five years of full-time experience in project management work, business analysis, or project administration; or five years of full-time…

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level Customer Service roles (0-2 years experience), such as Customer Service Representative or Call Center Agent, typically range from $35,000 to $50,000 annually. Mid-level positions (2-5 years), like Senior CSR, Technical Support Specialist, or Team Lead, often command $50,000 to $75,000. Senior-level roles (5+ years), including Customer Success Manager, Operations Manager, or Director of Customer Experience, can range from $75,000 to over $120,000, varying significantly based on company size, industry, location, and specialized skills (e.g., SaaS experience, multilingual proficiency).
What skills and certifications are required for Customer Service professionals?
Essential skills include active listening, empathy, strong problem-solving abilities, clear verbal and written communication, patience, and adaptability. Technical aptitude is vital for navigating CRM software (e.g., Salesforce, Zendesk, HubSpot), ticketing systems (e.g., Jira Service Desk), live chat platforms, and knowledge base management tools. While less common, certifications like HDI (Help Desk Institute) for Customer Service Representative or Support Center Analyst can be beneficial, particularly in IT support environments. Soft skills, however, are often prioritized for direct customer interaction.
Is remote work available for Customer Service positions?
Yes, remote work is highly available for many Customer Service positions, particularly at entry and mid-levels. The prevalence of cloud-based communication tools, VoIP systems, and digital collaboration platforms has facilitated this shift. While many roles are fully remote, hybrid models offering a mix of in-office and remote work are also common. Remote candidates typically need a stable internet connection, a quiet dedicated workspace, and strong self-discipline to manage their workload independently.
What are common career progression paths in Customer Service?
Customer Service offers diverse career progression. Individual contributors can advance from a Customer Service Representative to a Senior Representative, Escalation Specialist, Technical Support Engineer, or even a Customer Success Manager. For those interested in leadership, paths include Team Lead, Supervisor, Operations Manager, and ultimately, Director of Customer Experience (CX). Cross-functional opportunities also exist, allowing transitions into roles such as Product Specialist, Corporate Trainer, Quality Assurance Analyst, Sales, or Account Management, leveraging deep product and customer understanding.
What are the current industry trends impacting Customer Service?
Key industry trends include the increasing adoption of AI and automation, with chatbots handling routine inquiries and AI-powered tools assisting agents with response generation and sentiment analysis. Personalization is paramount, focusing on proactive support and tailored experiences. Omnichannel support ensures seamless customer journeys across phone, email, chat, and social media. There's also a growing emphasis on proactive engagement, anticipating customer needs before issues arise, and leveraging data analytics (CSAT, NPS, FCR) to drive continuous service improvement and a holistic Customer Experience (CX) approach.

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