Customer Service Jobs in Austin, TX

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Looking for Customer Service jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Austin, TX area.

Insurance Enrollment Specialist - Entry Level

Company: Wise Up Financial LLC

Location: Houston, TX

Posted Jul 14, 2025

Handle inbound and outbound calls to assist individuals interested in health insurance plans. Engage in outbound and inbound sales calls to connect with…

View Details Apply on SimplyHired

Director of Sales & Marketing

Company: InterContinental San Antonio Riverwalk

Location: San Antonio, TX

Posted Jul 14, 2025

Bachelor’s degree in marketing or related field, and five years total experience in a hospitality or hotel sales and marketing setting, with direct supervisory…

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Physician, Primary Care with EDRP & Recruitment/Relocation Incentive

Company: Department of Veterans Affairs - Veterans Health Administration

Location: San Antonio, TX

Posted Jul 14, 2025

View Details Apply on usajobs.gov

Mobile HVAC / Maintenance Technician

Company: US AMR-Jones Lang LaSalle Americas, Inc.

Location: Austin, TX

Posted Jul 14, 2025

Candidate must possess and maintain a valid state driver’s license. Minimum of four (4) years of technical experience in all aspects of building engineering…

View Details Apply on SimplyHired

Senior Digital Marketing Manager

Company: Texas Label Printers

Location: Houston, TX

Posted Jul 14, 2025

Bachelor's degree in Marketing, Communications, a related field, or equivalent work experience. Oversee SEO strategy and execution using SEMrush and other tools…

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Staff Psychologist- PCT (PTSD Clinical Team) (EDRP)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Austin, Texas

Posted Jul 14, 2025

View Details Apply on usajobs.gov

Comptroller - Data Analyst I - Returnship Program (Temporary Full-Time Position)

Company: COMPTROLLER OF PUBLIC ACCOUNTS

Location: Austin, TX

Posted Jul 14, 2025

The Unclaimed Property Division is responsible for administering the state’s unclaimed property program and returning abandoned property to its rightful owners.

View Details Apply on SimplyHired

Refrigerant HVAC Superintendent

Company: Truform Metalservice, Inc.

Location: Austin, TX

Posted Jul 14, 2025

Valid driver's license and a clean driving record. Ability to read and interpret complex technical documents. You will play a critical role in ensuring projects…

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Physician, Primary Care with EDRP & Recruitment/Relocation Incentive

Company: Department of Veterans Affairs - Veterans Health Administration

Location: San Antonio, TX

Posted Jul 14, 2025

View Details Apply on usajobs.gov

Plumber

Company: Queue Labor

Location: Houston, TX

Posted Jul 14, 2025

A valid driver's license may be required based on job site locations. Support field service operations by responding to service calls and assisting with repairs…

View Details Apply on SimplyHired

Customer Experience Representative

Company: Lubrizol

Location: Deer Park, TX

Posted Jul 14, 2025

Bachelor’s degree in a relevant field such as Business Administration, Supply Chain Management, or related discipline, OR equivalent relevant experience in…

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HVAC Technician

Company: Confidential

Location: Houston, TX

Posted Jul 14, 2025

Do you have a valid HVAC Class A or B license and EPA Section 608 Certification? Valid HVAC Class A or B license and EPA Section 608 Certification.

View Details Apply on SimplyHired

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level Customer Service roles (0-2 years experience), such as Customer Service Representative or Call Center Agent, typically range from $35,000 to $50,000 annually. Mid-level positions (2-5 years), like Senior CSR, Technical Support Specialist, or Team Lead, often command $50,000 to $75,000. Senior-level roles (5+ years), including Customer Success Manager, Operations Manager, or Director of Customer Experience, can range from $75,000 to over $120,000, varying significantly based on company size, industry, location, and specialized skills (e.g., SaaS experience, multilingual proficiency).
What skills and certifications are required for Customer Service professionals?
Essential skills include active listening, empathy, strong problem-solving abilities, clear verbal and written communication, patience, and adaptability. Technical aptitude is vital for navigating CRM software (e.g., Salesforce, Zendesk, HubSpot), ticketing systems (e.g., Jira Service Desk), live chat platforms, and knowledge base management tools. While less common, certifications like HDI (Help Desk Institute) for Customer Service Representative or Support Center Analyst can be beneficial, particularly in IT support environments. Soft skills, however, are often prioritized for direct customer interaction.
Is remote work available for Customer Service positions?
Yes, remote work is highly available for many Customer Service positions, particularly at entry and mid-levels. The prevalence of cloud-based communication tools, VoIP systems, and digital collaboration platforms has facilitated this shift. While many roles are fully remote, hybrid models offering a mix of in-office and remote work are also common. Remote candidates typically need a stable internet connection, a quiet dedicated workspace, and strong self-discipline to manage their workload independently.
What are common career progression paths in Customer Service?
Customer Service offers diverse career progression. Individual contributors can advance from a Customer Service Representative to a Senior Representative, Escalation Specialist, Technical Support Engineer, or even a Customer Success Manager. For those interested in leadership, paths include Team Lead, Supervisor, Operations Manager, and ultimately, Director of Customer Experience (CX). Cross-functional opportunities also exist, allowing transitions into roles such as Product Specialist, Corporate Trainer, Quality Assurance Analyst, Sales, or Account Management, leveraging deep product and customer understanding.
What are the current industry trends impacting Customer Service?
Key industry trends include the increasing adoption of AI and automation, with chatbots handling routine inquiries and AI-powered tools assisting agents with response generation and sentiment analysis. Personalization is paramount, focusing on proactive support and tailored experiences. Omnichannel support ensures seamless customer journeys across phone, email, chat, and social media. There's also a growing emphasis on proactive engagement, anticipating customer needs before issues arise, and leveraging data analytics (CSAT, NPS, FCR) to drive continuous service improvement and a holistic Customer Experience (CX) approach.

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