Customer Service Jobs in Austin, TX

Positions 100,222 Updated daily

Looking for Customer Service jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Austin, TX area.

Fraud Strategy and Analytics Analyst II (Entry / Intermediate Level)

Company: USAA

Location: San Antonio, TX

Posted Jul 11, 2025

Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software,…

Certified Registered Nurse Anesthetist (CRNA) – Part-Time / PRN – 1099 Contractor

Company: Graff: Foot, Ankle & Wound Care

Location: Plano, TX

Posted Jul 11, 2025

Active *Texas APRN license with CRNA certification*. Comply with all ambulatory surgery center policies and Texas ASC licensing requirements (Texas Health &…

Commissioned Officer

Company: TRI SHIELD SECURITY & INVESTIGATIONS LLC

Location: Houston, TX

Posted Jul 11, 2025

Control traffic and parking by directing visitors. Good working knowledge of security operations. Candidates with Criminal Justice, military, police, and…

Software Engineer - Specialist

Company: Charles Schwab Corporation

Location: Austin, TX

Posted Jul 11, 2025

Work closely with product owner and team members to decompose stories, design features, and prioritize tasks. Strong knowledge of software design patterns.

Truck Driver Class A CDL

Company: HARMAN TRANSPORTATION USA INC.

Location: Dallas, TX

Posted Jul 11, 2025

HGC is seeking drivers who can operate and drive Trucks to transport goods and materials; ensuring safety and security of cargo; Drive as part of a two-person…

Apprentice Electrician

Company: DAUSIN ELECTRIC

Location: San Antonio, TX

Posted Jul 11, 2025

This role involves managing daily service calls and supporting larger constructional installation projects. Use diagnostic tools like voltmeters and ohmmeters…

Lead HVAC Technician

Company: Paramount Placement

Location: Austin, TX

Posted Jul 11, 2025

We recruit remotely, and may not be calling from your local state area code! *. Complete diagnostic troubleshooting the HVAC System from wiring diagrams and…

Environmental Services Technician

Company: University Health

Location: San Antonio, TX

Posted Jul 11, 2025

Generous benefits packages and pet insurance. Carries out general housekeeping activities essential to keeping University Health System facilities clean and…

Project Manager

Company: Colin's Hope

Location: Austin, TX

Posted Jul 11, 2025

Community Event Support *The position will design and implement replicable and scalable volunteer structures to conduct community events, public awareness,…

Field Solutions Architect IV, Generative AI, Google Cloud

Company: Google

Location: Austin, TX

Posted Jul 11, 2025

Master's degree in Computer Science, Engineering, or a related technical field. Coordinate regional field enablement with leadership and work closely with…

Non-Commissioned Security Officer

Company: TRI SHIELD SECURITY & INVESTIGATIONS LLC

Location: Austin, TX

Posted Jul 11, 2025

*Officer must have own firearm if working commissioned post*. Control traffic and parking by directing visitors. Good working knowledge of security operations.

Security Officer (Part-Time)

Company: The Hockaday School

Location: Dallas, TX

Posted Jul 11, 2025

Write incident reports, answer phones, use radio equipment. Hockaday is seeking an experienced security officer to join a team of professionals responsible for…

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level Customer Service roles (0-2 years experience), such as Customer Service Representative or Call Center Agent, typically range from $35,000 to $50,000 annually. Mid-level positions (2-5 years), like Senior CSR, Technical Support Specialist, or Team Lead, often command $50,000 to $75,000. Senior-level roles (5+ years), including Customer Success Manager, Operations Manager, or Director of Customer Experience, can range from $75,000 to over $120,000, varying significantly based on company size, industry, location, and specialized skills (e.g., SaaS experience, multilingual proficiency).
What skills and certifications are required for Customer Service professionals?
Essential skills include active listening, empathy, strong problem-solving abilities, clear verbal and written communication, patience, and adaptability. Technical aptitude is vital for navigating CRM software (e.g., Salesforce, Zendesk, HubSpot), ticketing systems (e.g., Jira Service Desk), live chat platforms, and knowledge base management tools. While less common, certifications like HDI (Help Desk Institute) for Customer Service Representative or Support Center Analyst can be beneficial, particularly in IT support environments. Soft skills, however, are often prioritized for direct customer interaction.
Is remote work available for Customer Service positions?
Yes, remote work is highly available for many Customer Service positions, particularly at entry and mid-levels. The prevalence of cloud-based communication tools, VoIP systems, and digital collaboration platforms has facilitated this shift. While many roles are fully remote, hybrid models offering a mix of in-office and remote work are also common. Remote candidates typically need a stable internet connection, a quiet dedicated workspace, and strong self-discipline to manage their workload independently.
What are common career progression paths in Customer Service?
Customer Service offers diverse career progression. Individual contributors can advance from a Customer Service Representative to a Senior Representative, Escalation Specialist, Technical Support Engineer, or even a Customer Success Manager. For those interested in leadership, paths include Team Lead, Supervisor, Operations Manager, and ultimately, Director of Customer Experience (CX). Cross-functional opportunities also exist, allowing transitions into roles such as Product Specialist, Corporate Trainer, Quality Assurance Analyst, Sales, or Account Management, leveraging deep product and customer understanding.
What are the current industry trends impacting Customer Service?
Key industry trends include the increasing adoption of AI and automation, with chatbots handling routine inquiries and AI-powered tools assisting agents with response generation and sentiment analysis. Personalization is paramount, focusing on proactive support and tailored experiences. Omnichannel support ensures seamless customer journeys across phone, email, chat, and social media. There's also a growing emphasis on proactive engagement, anticipating customer needs before issues arise, and leveraging data analytics (CSAT, NPS, FCR) to drive continuous service improvement and a holistic Customer Experience (CX) approach.

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