Customer Service Jobs in Chicago, IL

61,735 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Manager, IT Infrastructure

Company: Equity Residential

Location: Chicago, IL

Posted Feb 12, 2025

Assists in proactively researching the necessary tools and processes to identify troublesome trends as they develop; help analyze/predict trends and develop a…

Senior Graphic Designer

Company: ZS

Location: Chicago, IL

Posted Feb 12, 2025

Bachelor's degree in graphic design, advertising or a related field. We are seeking a creative innovator and collaborative digital-first graphic designer with a…

HVAC Technician - ORD Airport

Company: ERMC Aviation LLC

Location: Chicago, IL

Posted Feb 12, 2025

Must have a current valid driver’s license and CFC certification. ERMC Aviation, LLC is seeking an HVAC Technician to develop and execute departmental and…

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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