Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Key Account Manager - Hematology - Illinois/Michigan Territory

Company: EVERSANA

Location: Chicago, IL

Posted Feb 02, 2025

EVERSANA is a global company with over 7000 employees, committed to creating and delivering next-generation commercialization services to the life sciences industry. They are proud to be certified as a Great Place to Work and prioritize improving patient lives around the world. They are seeking an experienced Oncology Key Account Manager to manage a defined geography and support the launch of Lymphir to hematology-oncology and dermatology practices in the US. The role involves managing sales revenue goals, developing KOLs, establishing professional relationships with HCPs, and maintaining expertise in patient-related services. The ideal candidate should have significant oncology sales experience, in-depth knowledge of oncology treatments, and established relationships with key stakeholders in the oncology field.

Vertical Market Manager

Company: Sika

Location: Chicago, IL

Posted Feb 02, 2025

Sika, a global leader in construction and manufacturing industries, is seeking a sales manager for their Below Grade Product line. The role involves achieving sales and profitability goals, developing a demand creation plan, and working with key stakeholders. The ideal candidate should have a Bachelor's degree or equivalent experience, strong computer skills, and functional knowledge of CRM systems. Sika offers competitive benefits, meaningful work, and a culture centered around entrepreneurship and sustainability.

Data Quality Analyst

Company: Press Ganey

Location: Chicago, IL

Posted Feb 02, 2025

PG Forsta is a leading experience measurement data analytics and insights provider, serving clients globally across various industries. The company emphasizes the importance of Human Experience and has a mission to empower organizations to deliver the best experiences. The Analytics Data Quality Analyst role is critical for maintaining data integrity, enforcing data quality standards, and ensuring compliance with regulatory requirements. The ideal candidate should have 5+ years of experience in data quality management, strong knowledge of healthcare data structures, and proficiency in SQL and data quality tools.

Field Marketing Manager

Company: Fooda

Location: Chicago, IL

Posted Feb 02, 2025

Fooda, a company that began in 2011, revolutionized office food culture by introducing rotating popup restaurants. They now operate in 45 cities, serving over 100 million meals. Fooda is currently hiring a Field Marketing Manager for a remote position with up to 50% travel. The ideal candidate will lead multichannel marketing programs, manage event logistics, and build relationships with clients. The role requires a Bachelor's or MBA degree, at least two years of marketing experience, and proficiency in Microsoft Office Suite, social media platforms, and analytics tools. Fooda offers a competitive salary, comprehensive benefits, and a fulfilling work experience.

Principal Enterprise Risk Management, Risk Insights, Reporting, and Analytics

Company: Discover

Location: Chicago, IL

Posted Feb 02, 2025

Discover offers a bright future with meaningful work from day one. The company values individuality and encourages growth. The role involves designing, developing, and maintaining the company's Enterprise Risk Management (ERM) Policy and Framework. The ideal candidate should have a Bachelor's degree in a relevant field and 6+ years of experience in Risk Management, Financial Services, or a related field. Bonus points for a Masters degree, RIMS certification, and experience with data manipulation and analysis tools. The position offers a competitive salary and benefits package, including paid parental leave, 401k, medical, dental, and vision coverage, and more. Discover is committed to a diverse and inclusive workplace.

Data Visualization Designer

Company: Press Ganey

Location: Chicago, IL

Posted Feb 02, 2025

PG Forsta is a leading experience measurement data analytics and insights provider, serving clients globally across various industries. The company empowers organizations to deliver the best experiences by turning data into insights that drive innovation and action. Their mission is to put Human Experience at the heart of organizations. The Data Visualization Designer role involves designing and enforcing common standards for data infographics and visualizations, collaborating with analysts and data scientists, and maintaining a data visualization style guide. The ideal candidate should have a Bachelor's degree in Data Visualization, Graphic Design, Data Science, Journalism, or a related field, with at least 3+ years of experience in data visualization, information design, or data journalism. They should be proficient in data visualization tools such as Tableau, Power BI, and D3.js, and have excellent communication skills.

Senior Trademark Paralegal

Company: Crowell & Moring

Location: Chicago, IL

Posted Feb 02, 2025

Crowell & Moring LLP, an international law firm, is seeking a Senior Trademark Paralegal with extensive experience in trademark prosecution law. The role involves managing a heavy docket, conducting searches, monitoring brand protection, and assisting in infringement proceedings. The ideal candidate should have a Bachelor's Degree, at least five years of experience, and strong paralegal skills. The firm offers a competitive compensation package and a positive, friendly culture.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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