Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

SAS in Jewel – Part Time Retail Merchandiser

Company:

Location: Downers Grove, IL

Posted Feb 03, 2025

Product Manager (CX)

Company: Press Ganey

Location: Chicago, IL

Posted Feb 02, 2025

PG Forsta is a global healthcare and technology company seeking a Product Manager with 35 years of SaaS experience, preferably in healthcare. The role involves working with the Consumer Experience team to develop and grow product solutions for the healthcare consumer market. The successful candidate will facilitate product growth, understand market and client experiences, and drive product launches. They will work closely with various teams, including executives, clients, design, engineering, marketing, and sales. The company offers a competitive salary, flexible work environment, and various benefits. The expected base salary ranges from $101,000 to $120,000.

IT Infrastructure Architect

Company:

Location: Oak Park, IL

Posted Feb 03, 2025

Senior Graphic Web Designer

Company:

Location: Lake Bluff, IL

Posted Feb 03, 2025

ISV Partner Account Manager, MM

Company: Klaviyo

Location: Chicago, IL

Posted Feb 02, 2025

Klaviyo, a company that values diverse backgrounds and experiences, is seeking an ISV Partner Account Manager. This role involves driving revenue growth through strategic partnerships, executing high-impact go-to-market strategies, and collaborating with sales and marketing teams. The manager will also build and maintain strong relationships with partners, work on joint demand generation campaigns, and monitor sales performance. The ideal candidate should have a sales orientation, strong negotiation skills, deep market and product knowledge, and be data-driven. Klaviyo offers competitive benefits and a culture of learning.

Microsoft 365 System Administrator

Company:

Location: Deerfield, IL

Posted Feb 03, 2025

Store Manager in Training

Company: CVS Health

Location: Champaign, IL

Posted Feb 03, 2025

IT Infrastructure Architect

Company:

Location: Mundelein, IL

Posted Feb 03, 2025

Junior Photo Project Coordinator

Company:

Location: Gurnee, IL

Posted Feb 03, 2025

Database Administrator

Company:

Location: Gurnee, IL

Posted Feb 03, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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