Customer Service Jobs in Chicago, IL

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Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Partner Growth Manager

Company: ActiveCampaign

Location: Chicago, IL

Posted Jan 31, 2025

ActiveCampaign is seeking a Partner Growth Manager with extensive experience in SaaS customer success or account management, preferably in MarTech channel sales. The role involves managing a book of business, educating and engaging partners, and developing expertise in ActiveCampaign's platform to coach and support partners. The ideal candidate should have strong organizational and communication skills, a passion for providing excellent partner experiences, and the ability to work well in a team. ActiveCampaign, a global multicultural company with high customer satisfaction ratings, offers comprehensive benefits including health and wellness, open paid time off, generous 401k matching, and professional development resources.

Senior Director Cybersecurity - IAM and Architecture

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 31, 2025

McDonald's is seeking a Senior Director of Identity and Access Management to lead the development and implementation of innovative IAM strategies and solutions. The role involves driving the creation of pioneering IAM strategies, developing a strategic vision for User Access Enforcement, leading large-scale IAM projects, and providing strong leadership to the IAM team. The ideal candidate should have 5+ years of experience leading IAM teams, proficiency in IAM technologies, and strong people leadership skills.

Sr. Director, Cyber Business Office

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 31, 2025

McDonald's is seeking a Sr Director Cyber Business Office to lead and oversee the execution of their Securing the Arches Strategy. The role involves implementing a comprehensive cybersecurity program, developing metrics and reporting frameworks, and collaborating with various teams. The ideal candidate should have experience leading sophisticated programs, influencing high-performing teams, and managing risks with a focus on security and compliance.

Sales Brand Manager – Illinois

Company: Wana Brands

Location: Chicago, IL

Posted Jan 31, 2025

Canopy USA LLC, a leading multistate operator in the US cannabis industry, is consolidating operations across its three business units - Wana Brands, Jetty, and Acreage. The company aims to realize synergies, cost savings, and support growth in state-legal markets, particularly in the Midwestern and Northeastern US. Canopy USA LLC values its employees, encouraging continuous learning and growth, and is seeking a passionate and experienced individual to promote Wana Brands in Illinois. The role involves designing sales strategies, managing KPIs, and building relationships with key retailers. The company offers competitive compensation and benefits, including health insurance, life insurance, and a 401k plan.

Principal Product Owner - Digital Experiences

Company: Discover

Location: Chicago, IL

Posted Jan 31, 2025

Discover is seeking a Principal Product Owner for Digital Experiences to lead the development of a new mobile application feature for cardmembers to manage transaction disputes. The role involves partnering with various teams, defining product vision, prioritizing tasks, and ensuring adherence to compliance and quality standards. The ideal candidate should have a background in digital, product management, and financial services, with 6+ years of experience. The position offers a competitive salary and benefits package, and Discover is committed to a diverse and inclusive workplace.

Fraud Operations Analyst

Company: Avant

Location: Chicago, IL

Posted Jan 31, 2025

Avant is seeking a Fraud Analyst for its Fraud Operations team in Chicago. The ideal candidate should have a knack for spotting patterns, excellent attention to detail, and a passion for solving complex fraud cases. The role involves investigating suspicious activities, examining data, reporting findings, collaborating with various teams, applying creative problem-solving skills, ensuring regulatory compliance, maintaining accurate records, conducting deep-dive analysis, continuously improving skills, and staying updated on fraud trends. The position requires a bachelor's degree in a relevant field, strong working memory, high accuracy, a genuine passion for fraud investigation, proficiency in data analysis tools, effective communication skills, and the ability to work in a fast-paced environment. The compensation range is $60,000 - $90,000 per year, with additional incentives. Avant values diversity, collaboration, and offers a flexible work environment with numerous benefits.

Consultant, Comparative Analytics

Company: Strata Decision Technology

Location: Chicago, IL

Posted Jan 31, 2025

The job posting is for a Comparative Analytics Consultant role in healthcare. The successful candidate will work with healthcare organizations to implement, optimize, and provide advisory services for Strata's financial and operational benchmarking software solution. Key responsibilities include working with a team to implement the software, defining user requirements, configuring the system, leading customer training, communicating with team members, contributing to growth projects, collaborating with other solution consultants, and using SQL, Excel, and Strata tools. The ideal candidate should have a data-driven mindset, relevant experience, strong customer service skills, understanding of financial concepts, ability to adapt to new challenges, self-motivation, and willingness to travel. Additional points for professional or academic background in SQL, healthcare finance experience, setting productivity standards, and software implementation experience. The company values collaboration, continuous learning, and diversity, with a focus on inclusion and equity.

Specialist Platform Support Engineer

Company: iManage

Location: Chicago, IL

Posted Jan 31, 2025

iManage is seeking a Platform Support Engineer for their Chicago office. The role involves being a data-driven problem solver, collaborating with customer-facing teams, and advocating for users. The company offers a flexible working policy, a supportive team culture, and comprehensive benefits. The ideal candidate has 47 years of experience in a technical escalation role, with expertise in distributed cloud services and REST APIs. iManage is committed to diversity and inclusion, encouraging applicants to apply even if they don't meet every qualification.

Associate Platform Support Engineer

Company: iManage

Location: Chicago, IL

Posted Jan 31, 2025

iManage is seeking a Platform Support Engineer for their Customer Reliability team in Chicago, IL. The role involves developing deep technical knowledge of the iManage platform, collaborating with customer-facing teams, proactively assisting internal teams and customers, and advocating for users. The ideal candidate has a Bachelor's degree in computer science or information technology, experience with distributed cloud service technologies, and familiarity with log aggregation and monitoring tools. iManage offers a flexible working policy, competitive salary, comprehensive benefits, and opportunities for career growth and learning.

People Operations Intern

Company: iManage

Location: Chicago, IL

Posted Jan 31, 2025

iManage offers a paid internship program in People Operations, starting June 2nd and ending August 8th. The program includes project-based activities, team building, and learning opportunities. Interns will work on various projects, gain exposure to different aspects of iManage, and collaborate with team members. The role requires a bachelor's degree in HR, business, or a related field, excellent communication skills, and proficiency in Microsoft Office Suite. iManage values diversity and encourages applicants with a growth mindset to apply.

Talent Acquisition Coordinator/Sourcer

Company: ActiveCampaign

Location: Chicago, IL

Posted Jan 31, 2025

ActiveCampaign is seeking a candidate with 12 years of administrative coordination experience to join their Talent Acquisition team. The role involves supporting the team in coordinating interviews, tracking candidates, and implementing candidate generation strategies. The ideal candidate should have excellent communication skills, strong understanding of computer systems, and ability to maintain confidentiality. ActiveCampaign is known for its inclusive culture, high customer satisfaction rating, and comprehensive benefits. The company is an equal opportunity employer.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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