Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Senior Analyst, Liquidity and Funding Risk

Company: BMO US

Location: Chicago, IL

Posted Jan 30, 2025

Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and…

Associate Director, Growth Marketing

Company: Codal

Location: Chicago, IL

Posted Jan 30, 2025

Codal, an award-winning web design and development consultancy, is seeking a highly motivated Associate Director of Growth Marketing. The ideal candidate will lead generation and acquisition campaigns, manage content, coordinate events, analyze data, and collaborate with sales teams. The role involves working in a fast-paced agile environment, running end-to-end marketing campaigns, and generating leads through digital marketing. The successful candidate will have a Bachelor's degree in marketing, 7+ years of B2B marketing experience, and proficiency in marketing automation, sales tools, and analytics tools. Codal offers competitive compensation, comprehensive benefits, and a vibrant company culture with regular events, office amenities, and a hybrid work model.

Lead ServiceNow Developer (Remote)

Company: Progressive Leasing

Location: Chicago, IL

Posted Jan 30, 2025

Progressive Leasing, a leading FinTech company and subsidiary of PROG Holdings, is hiring a remote Lead SNOW Developer. The role involves developing, configuring, testing, and launching new features using various ServiceNow modules. The ideal candidate should have 7+ years of ServiceNow implementation experience, strong software development skills, and the ability to work in a fast-paced environment. The company offers competitive compensation, full health benefits, a matched 401k, paid time off, and various employee resource groups. Progressive Leasing values diversity and does not discriminate in any aspect of employment.

Marketing Analytics Manager

Company: SpotHero

Location: Chicago, IL

Posted Jan 31, 2025

SpotHero, a rapidly growing parking industry technology company, is seeking a Marketing Analytics Manager. The role involves leading a team of analysts, developing a marketing analytics roadmap, and designing marketing models. The ideal candidate should have a minimum of 3 years of experience in marketing analytics leadership, strong SQL and Python skills, and a deep understanding of marketing attribution and ROI methodologies. SpotHero offers a competitive salary, excellent benefits, flexible PTO, and a supportive work environment.

Lead Due Diligence Specialist

Company: Discover

Location: Chicago, IL

Posted Jan 30, 2025

Discover offers a bright future with meaningful work from day one. The company values individuality and encourages growth. The role involves coordinating risk assessment and due diligence for new and existing business partners and new product initiatives. The position requires a Bachelor's degree in business administration, management, marketing, or a related field, and 4+ years of experience in financial services. The compensation ranges from $77,500 to $131,500, with additional incentives. Discover is committed to a diverse and inclusive workplace and complies with federal, state, and local laws regarding equal opportunity and reasonable accommodations.

Vehicle Sales & Lead Manager

Company: Berman Auto Group

Location: Chicago, IL

Posted Jan 30, 2025

The job posting is for a Vehicle Sales & Lead Manager position at Berman Infiniti of Chicago. The role involves driving sales, managing customer leads, overseeing the sales process, collaborating with the sales team, and providing guidance to less experienced team members. The ideal candidate should have proven experience in automotive sales or finance management, strong knowledge of CRM systems, exceptional communication skills, and a customer-focused mindset. Benefits include competitive PTO, multiple insurance options, 401K, and automotive discounts. The position requires flexible hours, including evenings and weekends.

Senior Customer Success Manager

Company: Jobba Trade Technologies, Inc.

Location: Chicago, IL

Posted Jan 30, 2025

Jobba Trade Technologies is seeking a Senior Customer Success Manager to lead the successful transition from sale to client implementation, recommend workflows, develop and facilitate training, build trusted advisor relationships, and elevate the overall client experience. The role involves managing complex, valuable, and at-risk customers, developing processes and training programs, and coaching junior team members. Required skills include 57 years of experience in consulting services or software implementation, demonstrated success in driving product adoption, tech savviness, proactive client engagement, and business acumen. Preferred skills include a Bachelor's degree, construction or service industry experience, CRM ERP and client management experience, and curriculum and learning content development experience.

Lead Implementation Specialist

Company: Discover

Location: Chicago, IL

Posted Jan 30, 2025

Discover is offering a job opportunity for a Software Development role with a competitive salary range of $77,500 to $131,500. The role involves designing and maintaining product LOB strategies within a business rule engine, ensuring accurate execution of credit policies. The company values unique qualities and encourages growth and making a difference. The position requires a Bachelor's degree in a related field and 4+ years of experience in Software Development, Data Analysis, Quality Assurance, Financial Services, Security, or Digital Fraud. Bonus points for a Masters degree, Java experience, and SQL knowledge. Discover offers a range of benefits including paid parental leave, 401k plan, medical, dental, vision, health savings account, STD, life, LTD, and AD&D, recognition program, education assistance, commuter benefits, family support programs, and employee stock purchase plan.

Project Manager - Construction [48023]

Company: Technology Resource Group

Location: Chicago, IL

Posted Jan 31, 2025

Collaborate with the quality assurance team to develop and implement quality control processes during production. Risk Management and Problem-Solving:

Sr. Technical Business Analyst

Company: NinjaHoldings

Location: Chicago, IL

Posted Jan 30, 2025

NinjaHoldings, founded in 2017, aims to revolutionize financial services for overlooked Americans through digital banking and lending products. The company's EDGE brand offers analytics services to businesses. The Sr Technical Business Analyst role involves leading strategic conversations, managing teams, and driving project planning. The ideal candidate should have extensive experience in business intelligence, a deep understanding of financial products, and strong leadership skills.

Product Manager (EMV Mobile Payments)

Company: Discover

Location: Chicago, IL

Posted Jan 30, 2025

Discover is offering a job opportunity for an EMV Mobile Payments Product Manager. The role involves developing and managing the Mobile DPAS product, which enables contactless payments using mobile devices. The successful candidate will be responsible for creating the product strategy, roadmap, and features based on client needs. They will also be accountable for achieving specific goals for each product, evaluating product performance, and identifying innovations to address customer needs. The ideal candidate should have a Bachelor's degree in a relevant field and at least 6 years of experience in Product Management. Bonus points for a Masters degree, experience in the payments industry, and knowledge of EMV specifications.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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