Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Technical Support Engineer ( Chicago or Boston )

Company: Press Ganey

Location: Chicago, IL

Posted Jan 27, 2025

PG Forsta is a leading experience measurement data analytics and insights provider, serving clients globally across various industries. The company's success is attributed to its talented employees and collaborative culture. The Technical Support Engineer role involves providing technical support, troubleshooting complex client issues, and assisting in the development of survey page design using HTML and CSS. The ideal candidate should possess strong communication skills, experience in programming, and a sound understanding of web-based solutions. A Bachelor's degree in Computer Science and 2-3 years of relevant experience are required.

Lead Financial Analyst

Company: Discover

Location: Chicago, IL

Posted Jan 27, 2025

Discover is offering a job opportunity for a Financial Analyst. The role involves providing financial and business analysis support, developing profitability analyses and projections, and performing competitive analyses. The company values diversity and offers a range of benefits including paid parental leave, 401k plan, and education assistance. The position requires a Bachelor's degree in Finance or related field and 2+ years of experience in Financial Services Consulting or Investment Banking.

Food & Beverage Team Leader

Company: Target

Location: Tinley Park, IL

Posted Jan 27, 2025

Customer Experience Operations Intern

Company: iManage

Location: Chicago, IL

Posted Jan 27, 2025

iManage U offers a paid internship program for students to gain hands-on experience in a dynamic technology company. The program, based in downtown Chicago, runs from June 2nd to August 8th and focuses on project-based activities, problem-solving, team building, and fun experiences. Interns will support the Customer Experience Operations Team, responsible for operational excellence, CX data management, reporting, service configuration, and process optimization. The ideal candidate is passionate about technology, has strong communication skills, and can manage competing priorities. iManage values diversity and encourages applications from individuals with a growth mindset.

Customer Success Manager

Company: Zadara

Location: Chicago, IL

Posted Jan 27, 2025

The job posting is for a Cloud Customer Success Manager role in the Central USA Time Zone. The role involves building strong relationships with clients, guiding them through adoption, ongoing support, and growth. The goal is to drive customer satisfaction, retention, and expansion. The role requires 5+ years of experience in customer success account management, strong technical aptitude, and excellent communication skills. The company offers benefits such as medical, dental, vision insurance, 401k plan with matching, and more.

Systems Administrator Sr

Company: BAE Systems, Inc.

Location: Chicago, IL

Posted Jan 27, 2025

BAE Systems is offering a System Administrator position with an attractive salary range of $92,290 to $156,860. The role involves providing onsite technical support, troubleshooting hardware and software issues, and implementing solutions. Superior interpersonal skills are required for daily interaction with customer management, technical, and operator personnel. The ideal candidate should have a high school degree with 8+ years of experience in client-server LAN/WAN systems, Windows system administration, and Active Directory GPO configuration. A BS degree in Information Systems or Computer Science with 4 years of related experience is preferred. BAE Systems offers comprehensive benefits including health, dental, and vision insurance, a 401k savings plan, and disability coverage. The company is dedicated to improving national security with breakthrough technology and intelligence solutions.

Sr. Regional Account Manager

Company: Zadara

Location: Chicago, IL

Posted Jan 27, 2025

The Senior Account Manager is a crucial role responsible for expanding and maintaining the MSP customer base. This involves building strong relationships with key clients, achieving business growth targets, and ensuring customer satisfaction. The role requires exceptional communication skills, strategic thinking, and cross-functional collaboration. Daily tasks include managing existing accounts, achieving quotas, developing strategic account plans, and prospecting for new business. The ideal candidate should have 7+ years of corporate sales experience, 5 years of IT Sales Experience, and extensive knowledge of Salesforce. They should also have excellent communication skills, strong problem-solving abilities, and a self-motivated, positive attitude.

Intern, Marketing

Company: Strata Decision Technology

Location: Chicago, IL

Posted Jan 27, 2025

Strata's 10-week paid internship program during the Summer of 2025 is open to students pursuing a bachelors degree or higher, based in the Chicago area. The program offers onboarding training, meaningful work, networking opportunities, and a chance to experience the company's culture. Interns will work with the Marketing team, analyzing campaign performance, designing email campaigns, managing data, and maintaining webpages. Strata values diversity and inclusion, with core values of positive intent, helpfulness, ownership, continuous improvement, and humility.

Principal Technical Architect

Company: Discover

Location: Chicago, IL

Posted Jan 27, 2025

Discover is offering a job opportunity for a data architect with expertise in NoSQL databases, Go programming, and enterprise architecture frameworks. The role involves designing technology strategies, managing implementation of best practices, and serving as a thought leader in the domain. The company values diversity and inclusion, and offers competitive compensation and benefits. The ideal candidate should have a Bachelor's degree in Computer Science, 8+ years of software development experience, and a technical proficiency rating of expert on the Dreyfus architecture scale.

(USA) Coach/Ops Mgr Trainee

Company: Walmart

Location: Marion, IL

Posted Jan 27, 2025

Cloud Operations Intern

Company: iManage

Location: Chicago, IL

Posted Jan 27, 2025

iManage U offers a paid internship program in their downtown Chicago office, starting June 2nd and ending August 8th. The program includes project-based activities, team building, and learning opportunities. Interns will work on the SRE team, collaborating with remote teams, improving CI/CD systems, and ensuring reliable applications. iManage values diversity and encourages applications from those who may not meet all qualifications. The company is dedicated to making knowledge work and solving complex professional challenges.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages