Customer Service Jobs in Chicago, IL

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Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Senior Brand Manager - Marketing, Oscar Mayer Cold Cuts

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 27, 2025

The Kraft Heinz Company, a global food and beverage giant, is seeking a Senior Brand Manager for Oscar Mayer Cold Cuts. The role involves developing and executing annual and long-term brand strategies, leading cross-functional teams, and managing a team of two direct reports. The ideal candidate should have 5+ years of CPG marketing experience, strategic leadership skills, and a growth mindset. The company offers competitive compensation, benefits, and a supportive work environment.

IT Support Specialist

Company: Tempus AI

Location: Chicago, IL

Posted Jan 27, 2025

Tempus, a company specializing in cancer genomics, is seeking a Helpdesk Technician to provide secure and private cancer care technology support. The role involves end-user support, troubleshooting, account management, device setup, knowledge base documentation, and collaboration. The ideal candidate should have an associates degree in IT or related field, 12+ years of IT troubleshooting experience, and strong problem-solving and customer service skills. Tempus offers a competitive salary range of $50,000-$70,000 USD and a full range of benefits. The company is an equal opportunity employer and does not discriminate based on various factors.

Strategic Business Performance Associate

Company: Shields Health Solutions

Location: Chicago, IL

Posted Jan 27, 2025

Shields Health Solutions, a leading specialty pharmacy integrator, is seeking a Strategic Business Performance Associate. The role involves improving demand forecasting, employee utilization, and process improvements. The ideal candidate should have 13 years of experience in data analysis, management consulting, or a strategy role in a high-growth healthcare start-up. They must be highly analytical, customer service-oriented, and have strong problem-solving skills. The position offers a competitive base salary, annual performance bonus, and employee benefits. The company is known for its culture of inclusion, kindness, and making a significant difference in patients' lives.

Client Partner - TMT

Company: Blend360

Location: Chicago, IL

Posted Jan 27, 2025

BLEND360 is a forward-thinking data, digital marketing, and AI solutions company seeking a Client Account Partner with at least 10 years of experience in client management or business development. The role involves leading account strategy, growth execution, and overarching P&L. The Client Account Partner will identify new business opportunities, negotiate pricing, manage the pipeline, ensure client satisfaction, and facilitate the right Blend360 talent to client decision-makers. The ideal candidate should have a proven track record, be proactive, passionate about impacting clients' results through data analytics and technology, and possess strong leadership, presentation, and organizational skills.

Partner Engagement Intern

Company: iManage

Location: Chicago, IL

Posted Jan 28, 2025

iManage offers a paid internship program for students to gain hands-on experience in a dynamic technology company. The program, based in Chicago, runs from June 2nd to August 8th and includes project-based activities, team building, and social events. Interns will support the iManage Cloud Customer Lifecycle, assist with tool rollouts, develop playbooks, test workflows, rebrand content, and support Salesforce CRM. iManage values diverse candidates with a growth mindset, prioritizing communication skills and flexibility. The company is dedicated to making knowledge work and innovating to solve complex professional challenges.

Information Technology Intern

Company: iManage

Location: Chicago, IL

Posted Jan 28, 2025

iManage offers a paid internship program in Information Technology, starting June 2nd and ending August 8th. The program includes project-based activities, team building, and learning opportunities. Interns will serve as the first point of contact for technical assistance, supporting in-office staff and resolving hardware/software issues. The ideal candidate has a degree in Computer Science or Information Technology, knowledge of ticketing systems, strong communication skills, and experience with Microsoft Windows, Mac OS X, Zoom, and Microsoft 365 administration.

VP of Engineering

Company: Cardiosense

Location: Chicago, IL

Posted Jan 27, 2025

Cardiosense, a rapidly growing medical AI company, is seeking a VP of Engineering/Product Development to lead software platform roadmaps, manage development teams, and ensure compliance with data privacy and cybersecurity standards. The ideal candidate will have extensive experience in full-stack medical device development, microservices, containerization, and public cloud services. Preferred qualifications include experience with IoT devices, health data, digital signal processing, and familiarity with deep learning tools.

Category Manager

Company: Feastables

Location: Chicago, IL

Posted Jan 27, 2025

Feastables, backed by MrBeast, aims to become the go-to snacking brand for future generations. They are committed to transparency, superior quality, and innovation, offering a diverse product range. The company seeks a Category Manager with 5+ years of experience in analytics, preferably in the Food & Beverage CPG industry, to leverage analytical skills for category growth and strategic initiatives. The role involves providing in-depth category analysis, advancing analytics capabilities, and collaborating with internal teams and external partners.

Customer Success Intern

Company: iManage

Location: Chicago, IL

Posted Jan 27, 2025

iManage U offers a paid internship program in their downtown Chicago office, starting June 2nd and ending August 8th. The program focuses on project-based activities, business fundamentals, problem-solving, team building, and social events. Interns will support the iManage Cloud Customer Lifecycle, ensuring successful delivery of products and maintaining strategic partnerships with clients. Responsibilities include verifying customer contacts, managing tickets, reviewing interactions, identifying advocates, and writing communications. iManage values passion for learning, self-starting attitude, adaptability, attention to detail, and strong communication skills. They encourage applications from diverse backgrounds, including those who may not meet all qualifications.

Senior Finance Manager, Sales Finance

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 27, 2025

Kraft Heinz is offering a Senior Finance Manager position in Sales Finance, responsible for managing trade promotions and financial controls. The role involves leading annual sales planning, partnering with Revenue Management, and ensuring compliance by the Sales team. The ideal candidate should have a Bachelor's degree in Business Finance or Economics, 5+ years of experience in finance analytics, and trade promotion experience. Kraft Heinz provides a comprehensive total rewards package, including healthcare benefits, wellbeing programs, and a performance-based bonus.

Senior Associate Data Engineer

Company: Discover

Location: Chicago, IL

Posted Jan 27, 2025

Discover is offering a Senior Associate Data Engineer position with a competitive salary range of $73,500 to $124,300. The role involves designing, developing, maintaining, and testing data solutions using enterprise frameworks. The company values unique skills and offers opportunities for growth and making a difference. The ideal candidate should have a Bachelor's degree in Computer Science, 1+ years of experience in Data Platform Administration/Engineering, and a technical proficiency rating of Advanced Beginner. Bonus points for knowledge of SQL, ETLELT tools, cloud-based warehousing solutions, and understanding of data modeling. Discover offers a range of benefits including paid parental leave, 401k plan, medical/dental/vision, and more. The company is committed to a diverse and inclusive workplace.

Client Experience Specialist

Company: Renata’s Organic Skincare

Location: Park Ridge, IL

Posted Jan 27, 2025

*Transactional Accuracy:* Process cash and credit transactions following established protocols. *Uphold Standards:* Ensure that all areas, including waiting and…

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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