Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Retail Sales Associate - Brookside M/P

Company: Gap Inc.

Location: Tinley Park, IL

Posted Jan 24, 2025

Client Service Representative - Annual Reports

Company: CSC

Location: Chicago, IL

Posted Jan 24, 2025

CSC is hiring a Client Service Representative for their Annual Reports Preparation & File team in Chicago, IL. The role involves working directly with clients to provide solutions that help their business run smoother and smarter. Key responsibilities include building relationships with clients, researching and processing legal documents, providing excellent client service, managing client portfolios, and recommending process improvements. The ideal candidate should have at least 5 years of experience in business-to-business customer service or administration, strong research skills, and proficiency in MS Office. CSC is a global business services company committed to creating a diverse and growth-oriented environment, offering excellent benefits and career opportunities.

Student Worker

Company: Sodexo

Location: Ottawa, IL

Posted Jan 24, 2025

Case Manager RN

Company: CVS Health

Location: Springfield, IL

Posted Jan 24, 2025

Staff Engineer - iOS

Company: CVS Health

Location: Buffalo Grove, IL

Posted Jan 24, 2025

CVS Health is seeking a Staff Engineer - iOS to join their team, responsible for advancing the architecture and Mobile Product. The role involves working with cross-functional teams to deliver great user experiences, mentoring team members, and improving foundational architecture. The ideal candidate should have 7+ years of software development experience, 5+ years in modern iOS development frameworks, and 3+ years in influencing large organizations on best practices in Mobile iOS development. The role is part of the fastest-growing business unit, the CVS Mobile App, with over a million daily average users. Responsibilities include developing iOS code, partnering with Product, UX, and Engineers, and maintaining CI and CD infrastructure.

Technical Development Program, Liquid

Company: Diageo

Location: Plainfield, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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