Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Shipping Handler - 2nd Shift

Company: CVS Health

Location: Mount Prospect, IL

Posted Jan 24, 2025

VP, Credit Review

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a VP position for the Credit Review Program, which involves comprehensive oversight of both consumer and non-consumer credit. The role requires leading an independent credit review function, ensuring reliability and effectiveness of credit risk management processes. The VP will work closely with business leaders, second line defense teams, and the board of directors. Key responsibilities include strategic planning and execution of periodic credit reviews, overseeing asset quality, and interacting with senior executives and regulators. The ideal candidate should have a bachelor's degree in a relevant field and 12+ years of experience in credit review and risk management. Bonus points for a master's degree and extensive industry experience.

Branch Manager LaSalle and Kinzie

Company: PNC

Location: Chicago, IL

Posted Jan 24, 2025

Application Engineer (Full Stack)

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a job opportunity for an Application Engineer. The role involves analyzing, developing, and designing solutions for application software in an Agile environment. The successful candidate will perform technical design, coding with test automation, support, and documentation of software application modifications. They will ensure quality code delivery through continuous integration, development, and testing. The role also includes overseeing design and implementation of products, mentoring early-career engineers, and contributing to technology communities of practice. Qualifications include a Bachelor's degree in Computer Science or related field, 3+ years of IT/Engineering experience, and proficiency in Java, REST APIs, CI/CD pipelines, and cloud technologies like AWS, OpenShift, or Kubernetes. The position offers a competitive salary range and benefits package.

Target Security Specialist

Company: Target

Location: Villa Park, IL

Posted Jan 24, 2025

Target is offering a job for a Security Specialist with a starting hourly rate of $18.75 USD. The role involves ensuring guest and team safety, crisis response, and preventing theft. The position requires skills in intelligence-led tactics, de-escalation, and use of Target's video surveillance system. The ideal candidate should be at least 18 years old, have a welcoming attitude, and be comfortable working in a fast-paced environment. Target provides training and competitive benefits.

Residential Lawn Specialist/Aerator

Company: TruGreen

Location: Park Ridge, IL

Posted Jan 24, 2025

TruGreen, a leading lawn care company, is accepting applications on an ongoing basis. The job involves administering timely lawn applications, diagnosing and correcting customer problems, and recommending products. TruGreen offers competitive wages, health insurance, training, and development opportunities. The role is outdoors, and team members are dedicated to customer satisfaction and lawn science. TruGreen values diversity and inclusion, and is committed to hiring veterans.

Pharmacy Technician

Company: CVS Health

Location: Buffalo Grove, IL

Posted Jan 24, 2025

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including health insurance, retirement plans, and well-being programs.

Financial Solutions Advisor Registration Candidate-Consumer Investments - Northbrook Financial Center

Company: Bank of America

Location: Northbrook, IL

Posted Jan 24, 2025

Bank of America is seeking Financial Advisors for its Advisor Development Program. Successful candidates will join as Financial Solutions Advisor Stage I (FSA I), receiving comprehensive training and support. They will obtain necessary licenses, learn foundational skills, and work in a financial center. With progress, they can advance to Financial Solutions Advisor Stage II and other roles within Bank of America and Merrill. The role offers unlimited financial growth potential, robust marketing support, and ongoing professional development. Required qualifications include goal-setting, sales skills, clear communication, teamwork, and adaptability.

Financial Services Representative - SIE (Chicago, IL)

Company: Morgan Stanley

Location: Chicago, IL

Posted Jan 24, 2025

Morgan Stanley is seeking a goal-driven, customer-service oriented individual for a Financial Services Representative role. The successful candidate will engage clients via calls, answering questions about stock portfolios. Morgan Stanley will cover training costs for Series 7 & 63 Licenses. Key responsibilities include providing excellent customer service, educating clients on Morgan Stanley's advantages, driving sales, and maintaining high integrity. Benefits include comprehensive learning, hybrid work environment, competitive salary, and extensive benefits package. Requirements include passing the SIE Exam, relevant degree or experience, and flexibility for a hybrid schedule.

Territory Sales Representative

Company: TruGreen

Location: Springfield, IL

Posted Jan 24, 2025

TruGreen, America's leading lawn care company, is seeking a Territory Sales Representative. The role involves selling lawn care maintenance plans to both new and existing customers, either at their homes or over the phone. TruGreen values its employees, offering competitive wages, growth opportunities, and a supportive team environment. The job requires a customer-facing role, strong communication skills, and a reliable vehicle. Benefits include health insurance, financial resources, training, and paid time off.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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