Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Field Sales Consultant

Company: Sunrun

Location: Chicago, IL

Posted Jan 24, 2025

Sr. Architect, Consumer Platforms

Company: PepsiCo

Location: Chicago, IL

Posted Jan 24, 2025

Store Associate

Company: CVS Health

Location: Gurnee, IL

Posted Jan 24, 2025

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, handling cashier duties, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Business Account Executive

Company: Spectrum

Location: O'Fallon, IL

Posted Jan 24, 2025

Personal Banker

Company: PNC

Location: Naperville, IL

Posted Jan 24, 2025

PNC is seeking a Personal Banker for their Naperville, IL branch. The role involves strengthening customer relationships through a defined sales process, identifying appropriate financial solutions, and driving proactive sales conversations. The ideal candidate will have accountability, banking knowledge, client loyalty, customer experience, and customer service skills. Preferred qualifications include experience in retail lending, selling, and understanding customer needs. The position offers a base salary between $46,800.00 - $57,500.00, and a comprehensive benefits package including health insurance, 401(k) with PNC match, and paid time off.

Prisma Cloud Solutions Architect, Majors

Company: Palo Alto Networks

Location: Chicago, IL

Posted Jan 24, 2025

Palo Alto Networks is a cybersecurity company committed to being the partner of choice, protecting the digital way of life. They value innovation, collaboration, and execution, with a focus on disruptive ideas and integrity. The company offers a range of benefits including FLEXBenefits, mental and financial health resources, and personalized learning opportunities. As a Solutions Architect, you'll build relationships with customers, educate them on security trends, and showcase best practices. The role requires a degree in CS or equivalent, 4+ years of technical sales experience, and hands-on experience with IaC and CI/CD tools. The team is part of the Core Palo Alto Networks account team, with a focus on end-to-end customer relationships. Compensation is competitive, with a range of $198,000 - $273,000/YR.

Registered Wealth Management Client Associate

Company: Bank of America

Location: Northbrook, IL

Posted Jan 24, 2025

Merrill Wealth Management, a leading global provider of wealth management and investment services, is seeking a client service support role. The position involves supporting multiple Financial Advisors, ensuring operational excellence, and customizing solutions based on clients' needs. Key responsibilities include providing excellent client service, managing client materials, aligning practices with bank policies, and deepening client relationships. The ideal candidate should have advanced industry knowledge, excellent communication skills, and be detail-oriented. Qualifications include FINRA certifications, Microsoft Office proficiency, and Salesforce experience. The role offers a pay range of $26.00 - $40.50 hourly, discretionary incentive eligibility, and benefits.

Cashier/Food Service Worker

Company: Sodexo

Location: O'Fallon, IL

Posted Jan 24, 2025

Department Manager

Company: H&M

Location: Joliet, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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