Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Community Management Intern

Company: Walgreens

Location: Oak Park, IL

Posted Jan 24, 2025

Full-Time Assistant Manager

Company: Cinemark

Location: Lisle, IL

Posted Jan 24, 2025

Functional Testing Senior Analyst

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture, a leading global professional services firm, is seeking a Test Automation Sr Analyst with 2+ years of experience in test automation, software development in Agile environments, and proficiency in testing toolsets or frameworks such as Selenium, TDD, BDD, and programming languages like Java, Python, etc. The role involves providing technical leadership, transforming testing into a continuous quality engineering function, and evolving predictive testing approaches. The company is committed to diversity, inclusion, and equal employment opportunities, with a current focus on remote work due to COVID-19 restrictions.

Account Development Representative

Company: Billtrust

Location: Chicago, IL

Posted Jan 24, 2025

The job posting is for a Sales Development Representative position at Billtrust, located in Chicago. The role involves engaging new midmarket and enterprise accounts, cultivating opportunities, and supporting the sales team in achieving booking targets. The position offers structured onboarding, coaching, and guidance from sales executives. Key responsibilities include learning and conveying Billtrust's value proposition, executing program strategies, and collaborating with sales executives on prospecting plans. The ideal candidate should have a Bachelor's degree, at least one year of related experience, strong communication skills, and a desire to learn and grow. The base salary is $58,000 with an OTE of $80,000-$82,000. Billtrust offers a flexible work environment, professional development opportunities, and comprehensive benefits.

Retail Sales

Company: Cracker Barrel

Location: Joliet, IL

Posted Jan 24, 2025

This job posting is for a Retail Sales position at a Cracker Barrel Old Country Store in Joliet, IL. The role involves providing excellent customer service, maintaining store displays, and ensuring safety protocols are followed. The job offers flexible hours, potential for promotion, and a commitment to an inclusive culture that values diversity and equality.

Backend Rails Engineer (Remote)

Company: Five to Nine

Location: Chicago, IL

Posted Jan 24, 2025

Five to Nine is a rapidly growing B2B SaaS platform that helps companies manage and evaluate their workplace events and programs. They're seeking a Backend Rails Engineer to join their team, develop their core product, and collaborate with engineering and product teams. The company has raised funds from top VCs, increased user base by over 90% in three years, and is featured in major publications. They aim to be a one-stop shop for workplace leaders, offering resources to design impactful programs and foster a radically transparent culture.

Content Marketing Associate

Company: Shopkick

Location: Chicago, IL

Posted Jan 24, 2025

Cleaning Crew Member

Company: Cracker Barrel

Location: Champaign, IL

Posted Jan 24, 2025

Security Operations Center Tier II Lead

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture is seeking a Tier II Lead in their Security Operations Center (SOC) for their global Cyber Incident Response Team. The role involves investigating security events, participating in malware/forensic investigations, and collaborating with Tier III investigators to remediate threats. Key responsibilities include identifying patterns within data sets, developing remediation recommendations, and mentoring junior team members. The ideal candidate will have a Bachelor's Degree, minimum 3 years in an incident response or SOC role, and professional security certifications. Experience with tools like Splunk, Tanium, Microsoft Defender ATP, and Proofpoint is preferred.

Global Industry Marketing Manager, Consumer Goods & Services

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture is seeking a dynamic and strategic marketing leader for a Global Industry Marketing Manager role in the Consumer Goods & Services sector. The ideal candidate will have at least 7 years of integrated marketing experience, excellent project management skills, and the ability to manage senior business stakeholders. Key responsibilities include setting strategic direction, crafting key messaging, driving marketing programs globally, and understanding the Consumer Goods & Services industry. The role involves working with industry and M+C leaders, showcasing marketing program success, and determining program effectiveness.

To-Go Hospitality

Company: Cracker Barrel

Location: Bloomington, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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