Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Manager

Company: Apple

Location: Skokie, IL

Posted Jan 24, 2025

The text describes a Manager role at an Apple Store, emphasizing the importance of leading, coaching, and developing a team to deliver exceptional customer experiences. The Manager is responsible for driving business priorities, achieving store performance goals, and maintaining company policies. The role involves actively participating in customer interactions, addressing concerns, and fostering an inclusive environment. The job requires proficiency in English, retail experience, and the ability to make sound decisions. The compensation package includes a base pay range, potential stock programs, comprehensive benefits, and opportunities for career advancement.

Machine Operator - 2nd Shift

Company: Eaton

Location: Edwardsville, IL

Posted Jan 24, 2025

Eaton's ES GEIS BLD division is currently hiring a Machine Operator for the 2nd Shift at their Highland, IL facility. The role involves reading blueprints, operating and setting up production machinery, ensuring safety, quality, and meeting production quotas. The hourly rate is $22.99 plus a $.50 shift premium. Preferred qualifications include manufacturing experience and setting up/operating specific machinery. Physical requirements involve pushing/pulling dies and lifting parts/boxes weighing between 10-50 lbs. Overtime is expected. Eaton is committed to equal employment opportunities and second chance employment.

Consulting, Manager

Company: Deloitte

Location: Chicago, IL

Posted Jan 24, 2025

Pharmacy Technician

Company: CVS Health

Location: Springfield, IL

Posted Jan 24, 2025

Warehouse Associate

Company: Labcorp

Location: Itasca, IL

Posted Jan 24, 2025

Refreshments Operator

Company: Aramark

Location: Chicago, IL

Posted Jan 24, 2025

The Refreshments Operator II at SBE is tasked with delivering top-notch customer service, ensuring products are well-stocked and equipment is functioning properly. Key responsibilities include managing inventory, communicating with customers about new products, and maintaining clean equipment. The role requires 1-2 years of customer service experience, a high school diploma, and a valid driver's license. Aramark offers competitive compensation ranging from $20.00 to $20.00 per hour, along with comprehensive benefits including medical, dental, vision, and retirement savings plans.

Production Laborer - McLean, IL

Company: CRH

Location: Atlanta, IL

Posted Jan 24, 2025

Oldcastle APG, a CRH Company, is seeking an experienced Laborer for a manufacturing role. The position involves operating machinery, performing preventive maintenance, and ensuring quality production. The ideal candidate should have 3+ years of related experience, a high school diploma or equivalent, and a working knowledge of safety principles. The job offers a competitive hourly pay rate of $17, along with comprehensive benefits and a diverse, inclusive culture. CRH, the parent company, is a collection of family businesses and large enterprises offering career growth opportunities.

General Manager 5 - Food

Company: Sodexo

Location: Chicago, IL

Posted Jan 24, 2025

Sodexo, in partnership with Magic Johnson Enterprises, is seeking a General Manager for a premier Banking client in Chicago, Illinois. The role involves overseeing hospitality operations, managing finances, directing customer interaction, and leading Sodexo associates. The ideal candidate should have strong leadership, communication, and financial skills, along with experience in food and beverage or catering. Sodexo offers competitive compensation and benefits, including medical, dental, vision care, 401(k) plan, paid time off, and career growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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