Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

J.P. Morgan Wealth Management - Private Client Advisor - Chicago Northwest

Company: JPMorgan Chase

Location: Northbrook, IL

Posted Jan 24, 2025

J.P. Morgan Chase is seeking a Private Client Advisor in Chase Wealth Management. The role involves offering comprehensive financial planning and advice to individuals and families, with a focus on relationship management rather than portfolio management. The ideal candidate should have at least 2 years of Financial Advisor experience, demonstrated success in client acquisition, and a commitment to goals-based planning. Required qualifications include valid Series 7, 66 (63/65), Life, Health, and Long Term Care Insurance licenses. Preferred qualifications include CFP® certification and a Bachelor's degree. The company offers a competitive total rewards package, extensive benefits, and a commitment to diversity and inclusion.

Oracle Cloud Finance Functional

Company: Wipro

Location: Danville, IL

Posted Jan 24, 2025

Engineering and Systems Designer

Company: CN

Location: Homewood, IL

Posted Jan 24, 2025

CN is offering a job for an Officer, Signals and Communication (S&C) Design role. The position involves designing and modifying signal circuits for railway Centralized Traffic Control (CTC), wayside signal systems, and highway-railway grade crossing warning systems. The role requires 1-3 years of experience in electrical disciplines, specifically in designing or testing signal circuits, estimating signal design projects, and understanding government standards and regulations. The job offers a competitive salary range of 68,000.00 - 89,000.00, along with benefits like an annual bonus, ESIP, Pension, and other perks. CN provides paid training, opportunities for career growth, and a close-knit, safety-focused culture. The role involves project design, management, estimating, field and technical support, and standard office working conditions with occasional overtime and on-call availability.

Enterprise Architect

Company: Wipro

Location: Chicago, IL

Posted Jan 24, 2025

Wipro Limited is seeking an Enterprise Java Architect with extensive experience in multiple cloud platforms such as Azure, AWS, and GCPI. The role involves designing integrated solutions that meet client requirements, collaborating with Wipro practices and SLs, and working with SMEs to develop product offerings based on market demand. The candidate will also be part of the solution defense team, presenting to customers. Wipro emphasizes inclusivity, diversity, and equal opportunities, encouraging applications from people with disabilities.

Electrical Qualification Agent - Illinois

Company: Cummins

Location: Chicago, IL

Posted Jan 24, 2025

Cummins Inc. is hiring Electrical Inspectors/Quality Agents for expanding startups across the US. The role involves ensuring jobsites adhere to safety protocols, inspecting electrical installations, issuing permits, and enforcing compliance with NEC and state electrical laws. Responsibilities also include loadbanking, installation of automatic transfer switches, and EV charging stations. Strong project management skills are required. Cummins will provide reciprocity for state licenses and annual training. The job requires presence on the jobsite from Monday to Friday, with weekends off. A company credit card will be provided.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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