Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Grocery Clerk

Company: Kroger

Location: Deerfield, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk at Mariano's, a Kroger company. Key duties include assisting customers in discovering new products, maintaining a clean and safe environment, ensuring product freshness, and promoting a positive customer experience. The role involves stocking shelves, managing inventory, and adhering to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math abilities. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Cashier

Company: Kroger

Location: Naperville, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Cashier/Checker role at Mariano's, a grocery store chain in the Chicago Metro area. Key duties include providing excellent customer service, processing transactions efficiently, understanding and adhering to company policies, maintaining a clean and safe environment, and ensuring compliance with food safety regulations. The role requires strong communication skills, basic math knowledge, and the ability to handle stressful situations. Previous customer service or Bagger/Courtesy Clerk experience is desired but not mandatory. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for career growth.

Treasury Sales Group Manager - Multinational Corporations

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 24, 2025

JPMorgan Chase is seeking a Treasury Sales Group Manager in Commercial Banking. The role involves leading and developing Treasury Management Officers, Associates, and Analysts. The manager will deliver exceptional client experiences, mitigate risks, and guide the team strategically. Key responsibilities include leading a sales team, building relationships, monitoring performance, and developing strategies. Required qualifications include 7+ years of sales experience, 3+ years of leadership experience, knowledge of treasury products, and strong client management skills. Preferred qualifications include familiarity with Microsoft Office, a bachelor's degree, and superior analytical skills.

Pharmacy Intern - Grad

Company: CVS Health

Location: Rock Island, IL

Posted Jan 24, 2025

Lockbox Processor - Mailroom

Company: PNC

Location: Itasca, IL

Posted Jan 24, 2025

Cashier

Company: Kroger

Location: Marion, IL

Posted Jan 24, 2025

Bakery/Deli Clerk

Company: Kroger

Location: Crystal Lake, IL

Posted Jan 24, 2025

The job description is for a Grocery Clerk (Bakery/Deli) at Mariano's, a Kroger company. The role involves preparing items per customer requests, offering product samples, and informing customers of specials. Key responsibilities include maintaining a safe and clean environment, assisting in reaching sales and profit goals, and demonstrating the company's core values. The ideal candidate should have customer service skills, be able to handle stressful situations, and have knowledge of basic math. Previous bakery or deli experience is beneficial. The company offers comprehensive benefits, including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Pharmacy Intern - Grad

Company: CVS Health

Location: Joliet, IL

Posted Jan 24, 2025

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Marion, IL

Posted Jan 24, 2025

The job description involves creating a positive customer experience through exceptional service and maintaining a clean, safe environment. Responsibilities include bagging groceries, assisting customers, maintaining store cleanliness, and ensuring adherence to safety and food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Previous retail experience is preferred but not required. Benefits include comprehensive healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Pharmacy Technician

Company: CVS Health

Location: DeKalb, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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