Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Instructional Designer

Company: CDW

Location: Vernon Hills, IL

Posted Jan 24, 2025

CDW, a Fortune 200 leader, seeks an Instructional Designer to collaborate with the Learning & Development management team. The role involves designing, developing, and implementing first-class development programs that support CDW's strategies and business goals. Key responsibilities include leading program management for learning programs, collaborating with cross-functional stakeholders, and overseeing operations, logistics, and resource management. The ideal candidate should have a Bachelor's Degree or equivalent work experience with 3 years of relevant experience, a track record of managing instructional design projects, and strong communication, collaboration, and problem-solving skills.

Substation Senior Civil/Structural Engineer

Company: Leidos

Location: Chicago, IL

Posted Jan 24, 2025

Leidos Engineering is seeking a Licensed Senior Civil/Structural Engineer with 6+ years of experience in utility consulting. The candidate must have a strong educational background in design of steel structures, concrete structures, geotechnical engineering, and foundations. The role involves performing design reviews, developing junior staff, contributing to bids and proposal development, and overseeing client projects. The position is based in Leidos' Framingham, MA office, with potential for hybrid or fully remote work. Required qualifications include a Bachelors of Science in Civil-Structural Engineering, PE Licensure, and proficiency in various software tools. The candidate should be a team player with strong analytical and technical writing skills, and a willingness to travel up to 25%.

Project Manager

Company: Bisnow Media

Location: Chicago, IL

Posted Jan 24, 2025

The job posting is for a Project Manager position at SelectLeaders, a private equity real estate firm. The role involves managing capital projects, construction, and budgeting for a Class A trophy asset in Chicago. The ideal candidate should have at least 2 years of experience in real estate construction or project management, strong leadership skills, and proficiency in project management software. The role offers a salary of 80k-100k with a bonus opportunity.

Specialty Sales (Style, Tech, Beauty, Ulta Beauty) (T0670)

Company: Target

Location: Springfield, IL

Posted Jan 24, 2025

Target, a Fortune 50 company, is offering a Style Consultant position with a starting hourly rate of $15.25 USD. The role involves providing excellent guest service, maintaining product availability, and creating an inviting shopping environment. Key responsibilities include greeting guests, understanding their needs, replenishing the sales floor, and executing visual merchandising. The position requires strong interest in apparel, effective communication, and the ability to work in a fast-paced environment. Target values teamwork, guest satisfaction, and offers comprehensive benefits.

Part-Time Beauty Advisor - Sephora

Company: Kohl's

Location: O'Fallon, IL

Posted Jan 24, 2025

The role of a Beauty Advisor at Sephora at Kohl's involves driving sales through a genuine passion for beauty and client engagement. Key responsibilities include identifying client needs, suggesting products, and maintaining expert knowledge of top beauty brands. The role also involves executing merchandise sets, supporting replenishment and visual standards, and ensuring an excellent client experience. Additional duties include active engagement in required training, maintaining Sephora visual merchandising and operational standards, supporting omni-processing, and inventory management. The ideal candidate should have an authentic passion for beauty, client-facing retail experience, excellent communication skills, and flexibility in work hours. Kohl's offers a range of benefits including work-life balance, health & wellness programs, savings & retirement benefits, insurance programs, and support for life events.

Veterinarian

Company: Banfield Pet Hospital

Location: Peoria, IL

Posted Jan 24, 2025

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1070)

Company: Target

Location: Gurnee, IL

Posted Jan 24, 2025

Target, a Fortune 50 company, is offering a Guest Advocate role with a starting hourly rate of $16.25 USD. The pay range is $16.25 USD - $24.40 USD per hour. The role involves providing exceptional guest service, engaging with guests, and promoting Target's services and benefits. Key responsibilities include greeting guests, understanding their needs, assisting with returns, and maintaining a clean work area. Target values team members' growth and offers training. The ideal candidate is energetic, communicative, and comfortable with multi-tasking in a fast-paced environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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