Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Retail Sales Associate - Downtown Park Ridge

Company: Gap Inc.

Location: Park Ridge, IL

Posted Jan 24, 2025

Athleta, a certified B Corp, is seeking passionate individuals to join their team. The role involves providing excellent customer service, educating customers about products, and promoting brand loyalty. The company values inclusivity, collaboration, and personal/professional growth. Benefits include a merchandise discount, competitive Paid Time Off, volunteer time, extensive 401(k) plan, and health insurance. Athleta is committed to diversity and inclusion, recently recognized by Forbes as one of the World's Best Employers and Best Employers for Diversity.

Substation Designer

Company: Leidos

Location: Chicago, IL

Posted Jan 24, 2025

Leidos Engineering is seeking a skilled Substation Designer for a remote or office-based role in Houston, Portland, Chicago, or Framingham. The role involves creating design drawing packages for electric power substations, ensuring high-quality and safety standards. The ideal candidate will have a Bachelor's or Associate's degree in a related field, 3+ years of direct substation design experience, and proficiency in CAD software. They should also have strong analytical skills, attention to detail, and the ability to work in a team environment. Leidos offers opportunities for career growth and is recognized as an industry leader in Power Delivery Services.

Energy Sales Retail Associate

Company: Sunrun

Location: Peoria, IL

Posted Jan 24, 2025

Veterinary Assistant - 000425

Company: Banfield Pet Hospital

Location: Tinley Park, IL

Posted Jan 24, 2025

Banfield Pet Hospital offers rewarding Veterinary Assistant careers. These professionals work closely with other pet health care experts, advocating for pets and educating clients on pet health. They support veterinarians and technicians, ensuring pet and client safety, and maintaining cleanliness. Vet Assistants at Banfield use their technical skills daily, communicate effectively, and mentor team members. Benefits include 401(k) participation, paid time off, and Optimum Wellness Plans for pets. Banfield supports professional growth with development plans, learning opportunities, and community involvement.

Occupancy Specialist II (Jackson Park Terrace)

Company: WinnCompanies

Location: Chicago, IL

Posted Jan 24, 2025

WinnCompanies is seeking a detail-oriented Occupancy Specialist II for their Jackson Park Terrace property in Chicago, IL. The role involves assisting with tenant recertifications, processing forms, conducting interviews, and ensuring compliance with regulatory agencies. The position offers a pay range of $2163 to $2404 per hour based on experience and a full-time schedule. Requirements include a high school diploma, relevant work experience, computer skills, and excellent communication abilities. Preferred qualifications include a degree, Tax Credit Specialist Certification, and SHCM certification. Benefits include generous time off, 401k options, comprehensive medical plans, and tuition reimbursement. WinnCompanies is a nationally recognized leader in apartment community management and development, offering a job that is rewarding, challenging, and conducive to professional growth.

Expert Technical Architect (Network Services)

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a job opportunity for a Technical Architect with 10+ years of experience in software development or related fields. The role involves establishing and realizing strategies for comprehensive network architectures, designing and managing implementation of best practices, compliance standards, and security controls for enterprise-wide networking services. The successful candidate will collaborate with technology chief architects, engineers, and architects to synchronize strategies and deliver enterprise solutions for hybrid/multi-cloud and on-premise scenarios. The position requires a deep understanding within a given technology area, leadership in technical strategy for the enterprise, and excellent communication and collaboration skills. The base pay ranges between $175,500.00 to $242,300.00, with additional incentives possible. Discover is committed to a diverse and inclusive workplace.

Fusion Sales Athlete (Seasonal)

Company: Sunrun

Location: Chicago, IL

Posted Jan 24, 2025

Pet Care Assistant

Company: Banfield Pet Hospital

Location: Hickory Hills, IL

Posted Jan 24, 2025

The Pet Care Assistant role at Banfield Pet Hospital involves working with the veterinary team to provide optimal medical care for pets in a friendly and efficient manner. Key responsibilities include preparing treatment rooms, maintaining the Cycle of Service, providing client education, restraining pets, preparing lab tests, monitoring hospitalized pets' comfort, bathing pets, cleaning the surgical suite, and maintaining hospital cleanliness. The ideal candidate should have strong multitasking, communication, organizational, problem-solving, and client service skills. They should also demonstrate initiative, integrity, cooperativeness, flexibility, independence, and stress resilience. The role requires working with various pets, sometimes beyond 40 hours a week, and handling tasks like standing, walking, stooping, kneeling, and lifting up to 50 pounds. A high school diploma is preferred, and one year of related experience, preferably in customer service, is required.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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