Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Community Management Intern

Company: Walgreens

Location: Homewood, IL

Posted Jan 24, 2025

H&M Sales Advisor -AME

Company: H&M

Location: Villa Park, IL

Posted Jan 24, 2025

As a Sales Advisor at H&M, you'll provide excellent customer service, guide customers through the store and omnichannel experience, and promote products and sustainability initiatives. You'll need strong fashion knowledge, sales experience, and a passion for customer service. H&M values diversity and offers comprehensive benefits, including a staff discount, wellness programs, and career growth opportunities. The role involves retail operations, visual merchandising, and maintaining a clean store environment.

Inventory Specialist

Company: Walgreens

Location: Peoria, IL

Posted Jan 24, 2025

The role involves executing, monitoring, and training inventory best practices for the entire store, including both front end and pharmacy. Key responsibilities include supporting pharmacy inventory management activities, championing On-Shelf Availability, and ensuring accuracy of planograms. The individual is also responsible for reviewing and coordinating the proper use of reports and system applications, and executing front end and pharmacy asset protection techniques. Customer experience is a focus, with the role requiring engagement and resolution of customer issues. Operations involve executing and coaching team members on warehouse and vendor inventory management processes, and completing pricing activities. The role also includes maintaining accurate inventory counts, ensuring inventory compliance with state and local laws, and assisting in the maintenance of inventory records. Basic qualifications include one year of prior retail work experience with knowledge, fluency in English, and a willingness to work flexible hours.

Customer Service Associate

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

The text describes a job role focused on delivering a distinctive and delightful customer experience. The responsibilities include engaging customers, resolving issues, and providing efficient checkout service. The role also involves maintaining store cleanliness, implementing asset protection procedures, and ensuring compliance with regulated product laws. The job requires fluency in English and a flexible schedule, including evenings and weekends. Preferred qualifications include prior retail experience and familiarity with Walgreens.

To-Go Hospitality

Company: Cracker Barrel

Location: Champaign, IL

Posted Jan 24, 2025

Cracker Barrel Old Country Store in Urbana, IL is seeking a To-Go Specialist. The role involves supporting the catering and to-go side of the business, ensuring guests can enjoy their homestyle favorites on-the-go. Responsibilities include taking detailed orders, swiftly packing meals, and maintaining a clean and well-stocked To-Go area. The position offers growth opportunities, great benefits, and a culture of hospitality. It's a tipped role with no tipping-out required. Cracker Barrel is committed to an inclusive culture, valuing diversity and equality.

Dishwasher

Company: Cracker Barrel

Location: Romeoville, IL

Posted Jan 24, 2025

The job posting for a Dishwasher and Kitchen Team Member at Cracker Barrel Old Country Store in Romeoville, IL, emphasizes a positive work environment. The role involves working closely with both kitchen and dining room teams to ensure guest satisfaction. Responsibilities include stocking the kitchen, maintaining cleanliness, and handling food items. The company values its employees, offering a culture of belonging, top-notch training, diverse career paths, and competitive pay and benefits. Cracker Barrel is committed to diversity, equity, and inclusion, and explicitly states that racism has no place in their workplace.

Veterinary Technician

Company: Banfield Pet Hospital

Location: Crestwood, IL

Posted Jan 24, 2025

Banfield Pet Hospital, a leading veterinary care practice in America, is hiring Certified Veterinary Technicians (CVTs) at multiple locations. They value diversity and offer a supportive work environment, enabling CVTs to work at the top of their license. The role involves providing high-quality preventive care, building relationships with pets and clients, and contributing to the future of veterinary medicine. Benefits include competitive salary, medical insurance, paid time off, 401(k) savings plan, and opportunities for growth and leadership roles.

Agency Producer

Company: Farmers Insurance Agencies

Location: O'Fallon, IL

Posted Jan 24, 2025

The text describes a job opportunity for an insurance producer working for a Farmers agency owner. The role involves assisting customers with products and services, networking to develop leads, and conducting sales presentations. Compensation can be a base salary, base salary plus commission, or commission only. The job requires being licensed in the applicable state and passing a background check. The candidate authorizes information sharing with Farmers representatives for potential agency opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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