Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

SAP Software & Platforms Senior Manager

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture's SAP practice is highlighted, emphasizing their innovative approach using design thinking, agile methodologies, and cutting-edge technologies like IoT, automation, and AI. They've developed myConcerto, a blend of SAP and Accenture, aiding clients in achieving significant victories. Accenture invests in training employees on new SAP technologies such as SAP Leonardo, S/4HANA, and Cloud, supported by a vast community of over 50,000 members. Their hard work is recognized with over 70 SAP awards, making them the leading partner for SAP SuccessFactors, SAP Ariba, SAP Hybris, SAP FieldGlass, and SAP Concur. The role requires an SAP transformation expert with extensive Software and Platforms industry experience, capable of leading teams, delivering industry-specific solutions, and driving business development. The ideal candidate should have a minimum of 10 years in SAP S/4 ERP or Industry Solution for Software and Platform, 3 end-to-end SAP implementations, and 6 years in project management.

Prepared Meals and Rotisserie Chicken Associate

Company: Walmart

Location: Rockford, IL

Posted Jan 24, 2025

The job posting is for a prepared meal and rotisserie chicken associate at Sam's Club. The role involves preparing fresh food items daily, maintaining cleanliness, and ensuring high-quality products. The associate will also handle member satisfaction, adapt to changes, and use digital tools to drive sales. The position offers competitive pay, benefits including health, financial, and time-off benefits, and opportunities for career growth through education programs.

S&MS Account Executive

Company: Dun & Bradstreet

Location: Peoria, IL

Posted Jan 24, 2025

Meat Cutter and Wrapper

Company: Walmart

Location: Champaign, IL

Posted Jan 24, 2025

Sam's Club is seeking a dedicated and customer-focused meat team member. The role involves not just cutting meat, but also making crucial decisions about quality, packaging, and display. The successful candidate will thrive in a fast-paced environment, prioritize member satisfaction, and maintain a clean, member-ready area. They will also leverage digital tools to enhance sales and customer experience. Benefits include competitive pay, health benefits, 401(k), and various other perks. The hourly wage range is $16.00 to $23.00.

Produce Associate

Company: Walmart

Location: Decatur, IL

Posted Jan 24, 2025

This job posting is for a produce team member at Sam's Club. The role involves ensuring the availability, cleanliness, and freshness of produce, prioritizing member satisfaction, and providing excellent customer service. The ideal candidate should have experience with produce, be comfortable with change, and possess strong communication skills. Key responsibilities include maintaining a positive attitude, providing exceptional customer service, stocking merchandise, and maintaining inventory. The position offers competitive pay, benefits including health, financial, and time-off benefits, and opportunities for career growth. The hourly wage range is $16.00 to $23.00.

Produce Associate

Company: Walmart

Location: Calumet City, IL

Posted Jan 24, 2025

Baker and Packager Associate

Company: Walmart

Location: Decatur, IL

Posted Jan 24, 2025

The Bakery/Packager position at Sam's Club involves preparing fresh baked items daily, maintaining a clean and organized workspace, and providing excellent customer service. The role requires multi-tasking, problem-solving, and the ability to work in fast-paced environments. The team is committed to member satisfaction and works collaboratively to ensure high-quality products. Benefits include competitive pay, health benefits, 401(k), and various other perks.

Meat Cutter and Wrapper

Company: Walmart

Location: O'Fallon, IL

Posted Jan 24, 2025

Mortgage Loan Closer

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

Senior Cyber Engineer

Company: Avant

Location: Chicago, IL

Posted Jan 24, 2025

The Senior Tier 2 CTOC Analyst at Avant is a crucial role responsible for monitoring, analyzing, and responding to security events across the organization. This includes handling complex incidents, conducting threat hunts, and supporting all phases of the incident response lifecycle. The Senior Analyst will also mentor junior analysts, manage projects, and employ creative problem-solving to address various security challenges. Reporting to the CTOC Manager, the role involves collaboration with cross-functional teams and external partners, ensuring alignment with industry standards. The role offers opportunities for advanced cybersecurity expertise, mentoring junior talent, leading projects independently, and contributing to the strength and adaptability of the CTOC in a rapidly changing threat environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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