Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Emerging Store Manager

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

Pharmacy Customer Service Associate

Company: Walgreens

Location: Galesburg, IL

Posted Jan 23, 2025

The job description involves delivering a distinctive and delightful customer experience, including greeting customers, offering assistance, resolving issues, and ensuring positive interactions. The role also includes operating a cash register, processing prescriptions under pharmacist supervision, maintaining store cleanliness, and handling inventory. The employee is expected to adhere to company policies, maintain knowledge of healthcare and pharmacy developments, and complete necessary training and certifications.

Tech Advisory and Delivery Manager

Company: Boston Consulting Group (BCG)

Location: Chicago, IL

Posted Jan 23, 2025

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy, digital transformation, and technology. Founded in 1963, BCG pioneered business strategy and now helps clients with total transformation, blending digital and human capabilities. BCG Platinion, a subsidiary launched in 2000, focuses on deep technical expertise, achieving digital excellence for clients. As a manager, you'll lead complex project modules, develop specialized knowledge, and manage junior team members. The role requires expertise in digital transformation, data analytics, cloud infrastructure, and enterprise architecture. BCG offers competitive compensation, benefits, and a supportive work environment.

Customer Service Associate

Company: Walgreens

Location: McHenry, IL

Posted Jan 23, 2025

Pharmacy Technician / Pharm Tech Apprenticeship

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

Walgreens is transforming its pharmacy technician roles to a more patient-centric environment. As a Walgreens Pharmacy Technician or Apprentice, you'll interact with customers, develop strong patient relationships, and have access to the latest technology to grow your career. Walgreens offers an 'earn while you learn' Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor, which guides you towards becoming a PTCB Certified Pharmacy Technician. The role involves assisting pharmacists, using pharmacy systems, maintaining customer service, and participating in inventory management. Fluency in English, good math and computer skills, and preferably prior retail or Walgreens experience are required. PTCB certification is preferred but not mandatory. The role offers training, personal development opportunities, and potential for eight college credit hours through the Walgreens pharmacy technician apprenticeship program.

Pharmacy Customer Service Associate

Company: Walgreens

Location: Elgin, IL

Posted Jan 23, 2025

The job description involves delivering a distinctive and delightful customer experience, including greeting customers, offering assistance, resolving issues, and ensuring positive interactions. The role also includes operating a cash register, processing prescriptions under pharmacist supervision, maintaining store cleanliness, and handling inventory. The employee is expected to adhere to company policies, maintain knowledge of healthcare and pharmacy, and complete necessary training and certifications. Fluency in English, flexibility for various shifts, and good math and computer skills are preferred.

Pharmacist (Full or Part Time)

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

Drive with Lyft - Features made for women + enby drivers

Company: Lyft

Location: Chicago, IL

Posted Jan 23, 2025

Lyft is offering a $700 bonus for new drivers in Chicago who complete 140 rides within the first 30 days. The company is also launching the Women+ Connect feature, aimed at enhancing the driving experience for women and nonbinary drivers. Lyft provides flexibility, with no hourly requirements and the option to cash out any time with Express Pay. Drivers can earn extra income, making it a great alternative to part-time, full-time, or seasonal jobs. No prior experience is needed, but transportation industry experience is beneficial.

Customer Service Associate

Company: Walgreens

Location: Bloomington, IL

Posted Jan 23, 2025

Drive with Lyft - No Experience Needed

Company: Lyft

Location: Chicago, IL

Posted Jan 23, 2025

Lyft is offering a $700 bonus for new drivers in Chicago who complete 140 rides within the first 30 days. The company is also launching the Women+ Connect feature, aimed at enhancing the driving experience for women and nonbinary drivers. Lyft provides flexibility, with no hourly requirements and the option to cash out any time with Express Pay. Drivers can earn extra income, making it a great alternative to part-time, full-time, or seasonal jobs. No prior experience is needed, but transportation industry experience is beneficial.

Pharmacy Customer Service Associate

Company: Walgreens

Location: Carbondale, IL

Posted Jan 23, 2025

The job description involves delivering a distinctive and delightful customer experience, including greeting customers, offering assistance, resolving issues, and ensuring positive interactions. The role also includes operating a cash register, processing prescriptions under pharmacist supervision, maintaining store cleanliness, and handling inventory. The employee is expected to adhere to company policies, maintain knowledge of healthcare and pharmacy, and complete necessary training and certifications. Fluency in English, flexibility for various shifts, and good math and computer skills are preferred.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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