Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Relationship Banker

Company: Bank of America

Location: Joliet, IL

Posted Jan 23, 2025

Bank of America is seeking a client-focused individual for a role in Joliet, IL. The position involves engaging clients in the lobby, educating them on self-service resources like mobile banking and ATM, and assisting with transactions. Key responsibilities include processing cash transactions, building client relationships, and connecting them to suitable financial solutions. The ideal candidate should be a self-starter with a strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. A background in financial services and sales experience is preferred. The role offers a competitive salary, benefits, and opportunities for career growth.

Relationship Banker

Company: Merrill

Location: Vernon Hills, IL

Posted Jan 23, 2025

Bank of America is seeking a client-focused individual for a role in their financial center. The job involves engaging clients in the lobby, educating them on self-service resources like mobile banking, online banking, or ATM, and assisting with transactions. Key responsibilities include accurately processing cash transactions, building relationships with clients, and connecting them to suitable financial solutions. The ideal candidate should be a self-starter with a strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. They should also be comfortable working weekends and extended hours as needed. The role offers a competitive salary, benefits, and opportunities for career growth.

Retail Sales Associate - Deer Park

Company: Gap Inc.

Location: Lake Zurich, IL

Posted Jan 23, 2025

Athleta, a certified B Corp, is seeking passionate individuals to join their team. The role involves providing excellent customer service, educating customers about products, and promoting brand loyalty. The company values inclusivity, collaboration, and personal growth. Benefits include a merchandise discount, competitive Paid Time Off, volunteer time, extensive 401(k) plan, and health insurance. Athleta is committed to diversity and inclusion, recently recognized by Forbes as one of the World's Best Employers and Best Employers for Diversity.

Veterinarian

Company: Banfield Pet Hospital

Location: Downers Grove, IL

Posted Jan 23, 2025

Technical Development Program, Sensory

Company: Diageo

Location: Plainfield, IL

Posted Jan 23, 2025

Diageo, a global leader in beverage alcohol, is seeking a Sensory Specialist for a 12-month contract starting July 2025. The role involves gaining industry sensory knowledge, supporting Diageo Sensory Team projects, preparing and implementing sensory tests, and conducting panelist accreditation and trainings. The ideal candidate should have a relevant degree, sensory experience, strong communication skills, and the ability to work independently. The position offers opportunities for interaction with senior management, individual coaching, and performance feedback.

Veterinarian

Company: Banfield Pet Hospital

Location: Chicago, IL

Posted Jan 23, 2025

General Manager - Rivertree Court

Company: Gap Inc.

Location: Vernon Hills, IL

Posted Jan 23, 2025

Old Navy is a fashion brand that aims to democratize style and make shopping enjoyable. Established in 1994, it offers high-quality, affordable essentials for the whole family. The company culture is community-oriented, fostering authenticity and high performance. The role involves leading a team, driving sales, and providing exceptional customer service. Benefits include a merchandise discount, competitive PTO, volunteer time, extensive 401(k), health insurance, and more. Old Navy is committed to diversity and inclusion, recently recognized by Forbes as one of the World's Best Employers and for Diversity.

Retail Sales Associate - Shops At Fox River

Company: Gap Inc.

Location: McHenry, IL

Posted Jan 23, 2025

Old Navy is a fashion retailer that aims to democratize style and make shopping enjoyable. Established in 1994, the company offers high-quality, affordable essentials for the whole family. The role involves providing excellent customer service, product expertise, and promoting brand loyalty. Employees are expected to be good communicators, problem solvers, and able to handle customer interactions professionally. Benefits include a merchandise discount, competitive Paid Time Off, extensive 401(k) plan, and health insurance. Old Navy is committed to diversity and inclusion, recently recognized by Forbes as one of the World's Best Employers and Best Employers for Diversity.

Internal Strategy & Process Engineering - Process Improvement Manager

Company: JPMorgan Chase

Location: Elgin, IL

Posted Jan 23, 2025

The Process Engineering Center of Excellence (PE COE) is a global team dedicated to driving business transformations and enhancing Chase Consumer & Community Banking's operational excellence. As a Process Improvement Manager, you'll lead consultant teams in strategic improvement efforts, delivering recommendations and execution support to realize business improvement targets. The role requires strong communication skills, leadership abilities, and experience in strategy, process improvement, or re-engineering. Preferred qualifications include process improvement experience, awareness of Lean Six Sigma, Agile methodologies, and project management skills.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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