Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Senior Full-Stack Engineer

Company: Coates Group

Location: Chicago, IL

Posted Jan 23, 2025

Coates Group, a global technology company, is seeking a Senior FullStack Engineer to lead the technical execution and strategic development for Digital Menu Board solutions for Quick Service Restaurant (QSR) clients. The role involves technical leadership, strategic mentorship, architectural oversight, quality assurance, and cloud infrastructure collaboration. The ideal candidate should have extensive expertise in TypeScript, JavaScript, and object-oriented programming, along with advanced backend development skills and proficiency in frontend frameworks like Angular and React. The company values diversity, innovation, and continuous improvement, and offers competitive benefits including a Thrive Program with flexible work options and a focus on health and wellbeing.

Pay Global Process Owner

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 23, 2025

The job description outlines a strategic role for a Pay Global Process Owner at Kraft Heinz. The role involves designing and running global payroll capabilities, collaborating with internal and external stakeholders, and driving continuous improvement with employee experience at the center. The ideal candidate should have deep functional expertise in Global Payroll management, exceptional problem-solving skills, and experience in improvement processes. The role is based in Chicago, IL, and offers a competitive salary range, performance-based bonus, and comprehensive benefits package. Kraft Heinz is an Equal Opportunity Employer.

Employee Care Global Process Owner

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 23, 2025

The job description outlines a role for an Employee Care Global Process Owner at Kraft Heinz. The position involves designing and managing global capabilities for employee care processes, collaborating with internal and external partners, and establishing key performance indicators. The ideal candidate should have deep functional expertise in various employee processes, problem-solving skills, and experience in continuous improvement methodologies. The role is based in Chicago, IL, and offers a competitive salary range, performance-based bonus, and comprehensive benefits package. Kraft Heinz is an equal opportunity employer.

Software Engineering Intern - Spring 2025

Company: CSC

Location: Buffalo Grove, IL

Posted Jan 23, 2025

Solar Appointment Setter

Company: Sunrun

Location: Park Ridge, IL

Posted Jan 23, 2025

Sunrun, a leading U.S. solar, storage, and energy services company, is hiring for a retail position. The role involves acting as the face of Sunrun in a designated partner retail store, building relationships, and educating potential customers on renewable energy and storage solutions. The successful candidate will have strong communication skills, technology skills, resilience, self-motivation, and passion for the mission. Sunrun offers a full benefits package, competitive sales commissions, and opportunities for career advancement. The top performers can earn up to $160,000/year.

Director of Technology, RMHC

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 23, 2025

McDonald's is seeking a Director of Technology to establish, implement, and execute a multiyear strategic technology roadmap. The ideal candidate will lead a team of six, providing strong leadership across all technology areas, including services, support, infrastructure, applications, and data. They will have extensive knowledge in IT infrastructure, cybersecurity, data governance, digital transformation, application development, and emerging technologies. The candidate must excel in strategic thinking, developing and implementing technology plans aligned with RMHC's mission, and balancing important and urgent initiatives. They will ensure alignment between technology investments and functional capabilities, manage technology projects effectively, and mitigate organizational and technological risks. Innovation and adaptability are key, along with the ability to connect with both technical and nontechnical stakeholders. The role offers a competitive salary range of $168,350 - $218,860 per year, along with benefits such as health and welfare benefits, a 401k plan, adoption assistance, educational assistance, flexible ways of working, and time off policies.

Injection Molding Process Technician

Company: Jabil

Location: Schaumburg, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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