Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Airborne Cryptologic Language Analyst

Company:

Location: Champaign, IL

Posted Jan 23, 2025

Cyber Systems Operations

Company:

Location: Southport, IL

Posted Jan 23, 2025

The Air Force emphasizes the importance of securing its advanced computer and software systems, which is the responsibility of Cyber Systems Operations specialists. These experts design, install, and maintain systems to ensure optimal operation and protection from external threats. They enhance the Air Force's capabilities and provide secure systems. To join the Air Force, applicants must meet certain requirements including educational qualifications, ASVAB score, completion of specific courses and background investigations, and age restrictions.

Developmental Engineer

Company:

Location: Marion, IL

Posted Jan 23, 2025

The text discusses the crucial role of Developmental Engineers in the Air Force, covering a wide range of specialties. These experts are essential for the successful completion of operations worldwide. The requirements to join the Air Force are outlined, including a Bachelor's degree in engineering, completion of specific courses, minimum experience, and age restrictions.

Airborne Cryptologic Language Analyst

Company:

Location: Mount Vernon, IL

Posted Jan 23, 2025

Developmental Engineer

Company:

Location: Macomb, IL

Posted Jan 23, 2025

Airborne Cryptologic Language Analyst

Company:

Location: Aurora, IL

Posted Jan 23, 2025

Airborne Cryptologic Language Analysts are crucial in translating intelligence communications during flight, providing threat warnings and actionable intelligence. They require fluency in foreign languages, successful completion of various courses, and meet specific physical and health standards. High school seniors or diploma holders can apply, with non-graduates needing a minimum AFQT Test score of 65.

Developmental Engineer

Company:

Location: Carbondale, IL

Posted Jan 23, 2025

Airborne Cryptologic Language Analyst

Company:

Location: Sterling, IL

Posted Jan 23, 2025

Cyber Systems Operations

Company:

Location: Edwardsville, IL

Posted Jan 23, 2025

Developmental Engineer

Company:

Location: Marion, IL

Posted Jan 23, 2025

Airborne Cryptologic Language Analyst

Company:

Location: Peoria, IL

Posted Jan 23, 2025

Cyber Systems Operations

Company:

Location: Woodstock, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

Related Pages