Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Senior Systems Engineer – VDI and Virtualization

Company: Interactive Brokers

Location: Chicago, IL

Posted Jan 23, 2025

Interactive Brokers Group Inc, a global financial services company, is seeking a hybrid role for a Global Windows Platform and Services team member. The role involves planning, designing, automating, orchestrating, and implementing VMware and HPE solutions in data centers. The ideal candidate should have extensive experience in designing and implementing virtual desktop environments using industry-standard on-prem and cloud virtualization technologies. They should also have advanced knowledge of VMware Horizon View, vSphere, and high-availability environments, as well as expert understanding of networking concepts, data backup, recovery, and replication. Proficiency in PowerShell, PowerCLI, Python, Terraform, Ansible, and cloud platforms like Azure and AWS is required. The role offers a competitive salary, bonuses, stock grants, retirement plans, health benefits, paid time off, and learning opportunities.

Sales Representative

Company: Sysco

Location: Springfield, IL

Posted Jan 23, 2025

Customer Service - Donor Support Technician

Company: CSL

Location: Gurnee, IL

Posted Jan 23, 2025

The job involves preparing the donor and equipment for the pheresis process, monitoring the donor and process, responding to alarms, recording incidents using a PDA, maintaining a clean work environment, and ensuring accurate data recording. The role requires a high school diploma, at least 3 months of relevant work experience, and the ability to perform basic math calculations. The work environment is fast-paced, with occasional lifting of up to 25 pounds. Benefits include health care options, life insurance, disability coverage, a 401(k) program, PTO, and paid holidays. CSL Plasma is a global organization committed to collecting human plasma for those with rare and serious diseases.

CDL A Local Delivery Driver- Freeport

Company: Sysco

Location: Freeport, IL

Posted Jan 23, 2025

Sysco Baraboo, LLC is seeking full-time CDL A Delivery Truck Drivers. The role involves safely operating a tractor-trailer and manually delivering various products to customer locations. Drivers build relationships with customers and are expected to be flexible for overtime, weekends, and holidays. Benefits include excellent pay, paid vacation, ongoing training, career growth opportunities, comprehensive healthcare, and retirement benefits. Sysco is the global leader in foodservice distribution with over 71,000 colleagues and 333 distribution facilities worldwide.

Department Supervisor

Company: H&M

Location: Schaumburg, IL

Posted Jan 23, 2025

Transportation Clerk

Company: Sysco

Location: Danville, IL

Posted Jan 23, 2025

Stock Associate - The Cosmetics Company Store - 20 Hrs - Chicago Premium Outlets - Aurora, IL

Company: ELC Beauty

Location: Aurora, IL

Posted Jan 23, 2025

The Stock Associate role involves managing stock, maintaining a clean and organized stock room, and ensuring operational effectiveness. The position offers progressive career opportunities, competitive remuneration, and benefits. Previous stock management experience, excellent communication skills, and strong organizational skills are preferred. The role involves working various hours including weekends and special events. The Estée Lauder Companies is an equal opportunity employer.

Diesel Mechanic / Fleet Technician A

Company: Coca-Cola

Location: O'Fallon, IL

Posted Jan 23, 2025

Reyes Fleet Management is hiring a Diesel Mechanic / Fleet Technician A for their Martin Brower shop in Lebanon, IL. The role involves full-time work from Sunday to Wednesday, 5:30PM-4:00AM, with off days on Thursday, Friday, and Saturday. The pay is competitive, ranging from $30.00 to $33.00 per hour based on experience and qualifications. Benefits include 4 weeks paid time off, holiday pay, yearly performance raises, ASE Incentive Pay, CDL Incentive Pay, career advancement opportunities, 401K, company paid life insurance, referral bonuses, and a rewards program. The Fleet Technician A will be responsible for repairing, maintaining, and overhauling fleet diesel equipment, diagnosing complex mechanical and electric problems, and ensuring equipment compliance standards. They will also participate in regular meetings with customers and maintain a clean work area.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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