Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Pharmacy Customer Service Associate

Company: Walgreens

Location: Downers Grove, IL

Posted Jan 23, 2025

The job description involves delivering a distinctive and delightful customer experience, including greeting customers, offering assistance, resolving issues, and ensuring positive interactions. The role also includes operating a cash register, processing prescriptions under pharmacist supervision, maintaining store cleanliness, and handling inventory. The employee is expected to adhere to company policies, maintain knowledge of healthcare and pharmacy, and complete necessary training and certifications. Fluency in English, flexibility for various shifts, and good math and computer skills are preferred.

Plasma Processing Technician

Company: CSL

Location: Aurora, IL

Posted Jan 23, 2025

The job involves collecting plasma samples, ensuring proper storage, and maintaining a clean work environment. Responsibilities include following SOPs for sampling, testing, shipping, and storage of plasma. The role requires understanding donor data management, equipment calibration, and adherence to safety protocols. Bilingual skills and cross-training may be required. The position offers comprehensive benefits including health care, life insurance, disability coverage, 401(k) participation, PTO, and observed holidays.

Shift Lead

Company: Walgreens

Location: Deerfield, IL

Posted Jan 23, 2025

Customer Service Associate

Company: Walgreens

Location: Riverwoods, IL

Posted Jan 23, 2025

The job description involves providing a distinctive and delightful customer experience, including greeting customers, offering assistance, resolving issues, and sharing best practices. Operations tasks include maintaining cleanliness, implementing asset protection procedures, ensuring compliance with laws, constructing displays, and assisting with photo area services. The role also involves web pick-ups, maintenance, and adherence to company policies. Basic qualifications include fluency in English and flexibility for various schedules. Preferred qualifications include retail experience and prior Walgreens experience.

Pharmacy Operations Manager

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

Emerging Store Manager

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

The role involves supervising customer service associates and designated hitters, managing the front end of the store, and making recommendations for overall operations. The individual is responsible for supporting the Store Manager in achieving company deliverables, managing store team members, and ensuring proper merchandising, protection of store assets, and improving store sales and profitability. They lead and manage store team members, including recruitment, hiring, performance management, and discipline. The role also involves engaging customers and patients, resolving complaints, and improving customer service metrics. Operations management includes assigning daily activities, delegating tasks, and managing cash management. The individual is accountable for business performance management, people and performance management, and training & personal development. They communicate regularly with team members and assist in planning and communicating company strategy.

Pharmacist- Sign-On Bonus and Relocation Available

Company: Walgreens

Location: Galesburg, IL

Posted Jan 23, 2025

The job involves providing pharmacy consulting services with empathy to patients, offering preventive and clinical healthcare services, and ensuring proper compounding, dispensation, review, and verification of prescribed medications. The role also includes supporting efficient pharmacy workflow, optimizing financials and inventory management, and enhancing patient experience. Key responsibilities include engaging patients, resolving issues, modeling customer service best practices, and participating in community outreach activities. The pharmacist is expected to counsel patients, perform pharmacist tasks, maintain regulatory compliance, and ensure accurate processing of insurance claims. They also assist in staff hiring, training, and performance management, and maintain current knowledge and skills in pharmacy and healthcare.

Pharmacist (Full or Part Time)

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

The job involves providing pharmacy consulting services with empathy to patients, offering preventive and clinical healthcare services, and ensuring proper compounding, dispensation, review, and verification of prescribed medications. The role also includes supporting efficient pharmacy workflow, optimizing financials and inventory management, and enhancing patient experience. Key responsibilities include engaging patients, resolving issues, modeling customer service best practices, and participating in community outreach activities. The pharmacist is expected to counsel patients, perform pharmacist tasks, maintain current knowledge of pharmacy systems, ensure accurate processing of insurance claims, and perform clinical and wellness services.

Customer Service Associate

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

The text describes a job role focused on delivering a distinctive and delightful customer experience. The responsibilities include engaging customers, resolving issues, and providing efficient checkout service. The role also involves maintaining store cleanliness, implementing asset protection procedures, and ensuring compliance with regulated product laws. The job requires fluency in English and a flexible schedule, including evenings and weekends. Preferred qualifications include prior retail experience and familiarity with Walgreens.

Pharmacy Customer Service Associate

Company: Walgreens

Location: Glen Ellyn, IL

Posted Jan 23, 2025

The job description involves delivering a distinctive and delightful customer experience, including greeting customers, offering assistance, resolving issues, and ensuring positive interactions. The role also includes operating a cash register, processing prescriptions under pharmacist supervision, maintaining store cleanliness, and handling inventory. The employee is expected to adhere to company policies, maintain knowledge of healthcare and pharmacy, and complete necessary training and certifications. Fluency in English, flexibility for various shifts, and good math and computer skills are preferred.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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