Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Pharmacy Intern Grad

Company: Walgreens

Location: Deerfield, IL

Posted Jan 23, 2025

Pharmacy Manager

Company: Walgreens

Location: Northbrook, IL

Posted Jan 23, 2025

Night Maintenance

Company: Cracker Barrel

Location: Champaign, IL

Posted Jan 23, 2025

Cook

Company: Cracker Barrel

Location: Mattoon, IL

Posted Jan 23, 2025

Cracker Barrel Old Country Store is seeking a Cook for their Effingham, IL location. The role involves preparing a variety of Southern dishes using the company's recipes and methods. The Cook will work in a team to ensure high standards of professional cooking, quality, safety, cleanliness, and hospitality. The position offers flexible hours, potential for promotion, and comprehensive training. Cracker Barrel emphasizes a culture of belonging, diversity, and inclusion, providing top-notch training, diverse career paths, and competitive pay and benefits. The company is committed to valuing all employees and fostering an environment where everyone feels accepted and celebrated.

Category Manager - Bakery/Pastry

Company: Sysco

Location: Arlington Heights, IL

Posted Jan 23, 2025

Sysco is seeking a Category Manager for specialty/gourmet products. The role involves developing and executing category strategy, overseeing assortment, sourcing, pricing, promotions, sales training, and vendor relationships. Key responsibilities include assortment optimization, category/sales training, sourcing, pricing, vendor management, cross-functional collaboration, and technical skills like strong communication, computer proficiency, analytical skills, and business acumen. The ideal candidate should have a Bachelor's degree, 5+ years of experience in food service or consumer goods, and excellent negotiation skills.

Pharmacy Manager

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

Retail Sales

Company: Cracker Barrel

Location: Ottawa, IL

Posted Jan 23, 2025

Target Security Specialist

Company: Target

Location: Chicago, IL

Posted Jan 23, 2025

Visual Merchandiser

Company: H&M

Location: Oakbrook, IL

Posted Jan 23, 2025

As a Visual Merchandiser at H&M, you'll contribute to an inspiring customer experience by implementing visual standards and commercial excellence. Your role involves executing visual and commercial curation according to guidelines, representing the brand positively, and coaching the store team. You'll also stay updated with fashion trends, plan time for trend awareness, and execute visual and commercial execution based on commercial calendar and trends. The job requires strong communication skills, fashion interest, and leadership abilities. H&M values diversity and offers comprehensive benefits including a staff discount, health insurance, and wellness programs.

Dishwasher

Company: Cracker Barrel

Location: Mattoon, IL

Posted Jan 23, 2025

Retail Sales

Company: Cracker Barrel

Location: Mount Vernon, IL

Posted Jan 23, 2025

Cracker Barrel Old Country Store is seeking a Retail Sales team member for their Mount Vernon location. The role involves managing the retail shop, providing excellent guest service, and maintaining stock. The position offers flexible hours, potential for promotion, and comprehensive training. The company values diversity, equity, and inclusion, and provides a range of benefits including competitive pay, health benefits, and opportunities for career growth. The ideal candidate should be able to stand for long periods, lift up to 40 pounds, and work effectively with co-workers and managers.

H&M Sales Advisor

Company: H&M

Location: Champaign, IL

Posted Jan 23, 2025

As a Sales Advisor at H&M, you'll provide excellent customer service, guide customers through the store and omnichannel experience, and promote products and sustainability initiatives. You'll need strong fashion knowledge, sales experience, and a passion for customer service. H&M values diversity and offers comprehensive benefits, including a staff discount, wellness programs, and career growth opportunities. The role involves retail operations, visual merchandising, and maintaining a clean store environment.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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