Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Manager of Cybersecurity Governance & Compliance

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 23, 2025

McDonald's is seeking a Manager of Cybersecurity Governance & Compliance to support their cybersecurity team. The role involves collaborating with global experts to develop, deploy, and maintain policies and standards, ensuring regulatory compliance, and governing foundational programs. The ideal candidate should have a Bachelor's degree in Engineering, Computer Science, or related fields, with 5+ years of experience in IT Security governance, compliance, or IT audit. Desired skills include experience with key compliance and IT frameworks, familiarity with complex multinational companies, and professional certifications such as CISA, CISM, CRISC, CPA, CA, CIA, CISSP, CIPP, CIPT, and PMP.

Nurse Manager-$10,000 Sign On Bonus

Company:

Location: Belleville, IL

Posted Jan 23, 2025

Restaurant Manager

Company:

Location: Champaign, IL

Posted Jan 23, 2025

Chili's Managers are passionate about hospitality, connecting with team members and guests, and creating a fun work environment. They are responsible for ensuring a great guest experience, leading shifts, managing costs, and developing team members. Chili's values a culture of fun, teamwork, and accountability, with a focus on food perfection and inclusivity.

Manager-Technical Product Management

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 23, 2025

McDonald's is accelerating its growth strategy, 'Accelerating the Arches', focusing on Delivery, Digital, and Drive-Thru. The company is investing in technology innovation, including AI and robotics, to enhance customer experience. The Product Manager Restaurant Development role involves leading the technical product management team, managing external vendor squads, and ensuring high-quality product delivery. The role requires a strong background in software development, Agile methodologies, and excellent communication skills.

Senior Developer - Information Technology

Company:

Location: Wilmette, IL

Posted Jan 23, 2025

United Airlines is currently experiencing a period of growth and innovation, aiming to become the best airline in history. They are seeking a Senior Software Developer for a hybrid role in Chicago, responsible for developing critical applications, working with a team of developers, and focusing on delivering cloud-based solutions. The role involves managing the full development life cycle, serving as a technical expert, and collaborating with various teams. The ideal candidate should have a Bachelor's degree in a relevant field, 5+ years of full-stack development experience, proficiency in React, Typescript, C#, Node.js, and AWS/cloud technologies, and a deep understanding of accessibility fundamentals.

Bioenvironmental Engineer

Company:

Location: Romeoville, IL

Posted Jan 23, 2025

The text discusses the Air Force's commitment to environmental safety, emphasizing the role of Bioenvironmental Engineers in identifying and mitigating potential hazards. These specialists, through engineering and scientific principles, ensure the health and safety of Airmen and their families worldwide. The text also outlines the requirements for joining the Air Force, including a Bachelor of Science in engineering from an ABET-accredited institution, completion of specific courses, and age restrictions.

Retail Sales Merchandiser

Company:

Location: Macomb, IL

Posted Jan 23, 2025

The text is a job posting for a Retail Sales position. The company is hiring for their Retail Sales team and is looking for candidates who are great at building relationships with store management, calling on customers, and managing their own territory. The ideal candidate should be looking to make $16.00 per hour, be 18 years or older, have some sales experience or willingness to learn, have a valid driver's license and a reliable vehicle, be able to lift up to 50 lbs, manage time efficiently, and work independently with little supervision.

Rehab Nursing Tech I - C. N. A.

Company:

Location: Niles, IL

Posted Jan 23, 2025

Furniture Sales Associate

Company:

Location: St. Charles, IL

Posted Jan 23, 2025

Senior Manager - Aircraft Cybersecurity

Company:

Location: Orland Park, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

Related Pages